Job Title: Associate /Business Analyst
Department: Data Office - CIB IT TRANSVERSAL
Position Purpose:
The Business Analyst will be the “single point of contact” for all data‑related issues raised by stakeholders across Capital Markets, Corporate Banking, Risk, Liquidity, and Referential Data.
The role is responsible for:
- Capturing and classifying issues in the central IMR register.
- Conducting deep‑dive root‑cause analysis (RCA) on large data sets.
- Driving remediation – coordinating with IT, business, and control owners to design systemic fixes, process changes, or new operational controls.
- Facilitating triage and resolution meetings, ensuring clear ownership, timely progress, and documented outcomes.
- Reporting status, trends, and remediation effectiveness to senior management and supporting continuous‑improvement initiatives.
- Automation – Drive process automation
Responsibilities
Direct Responsibilities
Issue intake & registration
- Log every incident in the IMR tool (JIRA), assign a severity rating, and ensure appropriate metadata (domain, regulator impact, etc.).
Root-cause analysis
- Analyse data using SQL (simple to medium-complex queries).
- Perform quantitative checks, trend analysis, and data-lineage reviews.
- Document findings in the “Issue Analysis” template.
Stakeholder liaison
- Schedule and lead triage calls (30-60 min) with business owners, data stewards, and risk analysts.
- Translate technical findings into business language and keep all parties updated on status.
Remediation design
- Work with IT development, data engineering, and process owners to create one of three solutions:
- Systemic fix – code/ETL change.
- Process change – new SOP or data-entry rule.
- Operational control – monitoring rule, data-quality checkpoint.
Implementation oversight
- Follow the build-test-deploy cycle, validate that the fix resolves the issue, and capture evidence (screenshots, test results).
Closure & reporting
- Prepare a “Remediation Summary” (root cause, solution, control mapping, verification evidence). Obtain sign-off from the issue owner and risk/compliance signatory, then close the ticket and update the KPI dashboard (age, MTTR, repeat-issue rate).
Escalation & governance
- Use the RAG-matrix escalation process when an issue stalls; provide audit-ready artefacts for internal/external reviews.
Contributing Responsibilities
- Have a continuous improvement mindset and look for removing waste and improving the process/task.
- Identify repeat-issue patterns and propose enterprise-wide enhancements (e.g., new data-quality framework, automated validation scripts).
- Create/maintain SOPs, knowledge-transfer documents, and cross-training guides for the Data Office team.
- Contribute to the quarterly “Data-Quality Status” report for senior management.
- Build and maintain Power BI dashboards (nice-to-have) to visualize issue trends.
- Prepare presentations and status decks for leadership meetings.
- Participate in PMO activities – sprint planning, capacity tracking, and stakeholder communications.
Technical & Behavioral Competencies
- Proficient in MS Office applications; MS Excel, MS Word, MS Powerpoint, SQL and presenting data analysis results
- Intermediate SQL knowledge
- Good if the candidate has Power BI skills.
Specific Qualifications:
- Master’s Degree in Finance, Commerce, Economics
- Strong understanding of financial data (Capital Markets, Corporate Banking, Risk, Liquidity, Referential Data).
- 3‑5 years as a Business Analyst/Data Analyst/Issue‑Management Analyst
- Proven experience using RCA techniques
- SQL Proficiency: Ability to write simple‑to‑medium complex queries (SELECT, JOIN, GROUP BY, sub‑queries)
- Advanced Excel (pivot tables, Power Query)
- Hands on experience with JIRA or comparable ticketing tools
- Demonstrated ability to coordinate multi‑disciplinary teams, run triage meetings, and meet targets.
- Familiarity with BCBS 239, Basel III/IV, FFIEC002. FRY9C or other relevant financial‑industry regulations
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Proficient in MS Office applications; MS Excel, MS Word, MS Powerpoint
- Intermediate SQL knowledge
- Proficient in JIRA
Behavioral Skills:
- Ability to collaborate / Teamwork
- Attention to detail / rigor
- Ability to deliver / Results driven
- Active listening
Education Level: Master Degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
