AVP – ISPL Change Management Operations

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Job Title:

AVP/Manager – ISPL Change Management Operations

Date:

2025

Department:

ISPL Operations Change Management, CIB-ITO

Location:

Mumbai/Bangalore

Business Line / Function:

Change Management Operations

Reports to:

(Direct)

Head - Change Management Operations

Grade: 

(if applicable)

NA

(Functional)

Number of Direct Reports:

NIL

Directorship / Registration:

NA

Position Purpose

An increasing role is played by ISPL Operations to support Client Engagement Protection and Global Markets Business line. The position’s main purpose is to equip ISPL – Operations with the ability to contribute to Continuous Improvement & driving of efficiency Program. Need experienced resources with a strong foothold in Lean/project improvement initiatives and strong project management background.

To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)

Responsibilities

• Plan the training calendar
• Run the Learning Academy
• Possesses a deep understanding of Lean ways of working and coach individuals and teams
• Run Leadership Training & Coaching
• Run external CI certifications (e.g., Lean Six Sigma)
• Run ad-hoc trainings & workshops
• Drive continuous improvement mindset and journeys
• Execute transversal tasks
• Manage local CI (Continuous improvement) Community, including new members onboarding and roadmap planning
• Perform new Lean Ambassadors’ Onboarding Training
• Animate Community (Campaigns and Events)
•  Support Lean Ambassadors’ Cells
• Maintain & support Community Portal (SharePoint)
• Manage, promote and report the portal details
• Provide methodological support for High Potential ideas and empower Lean Ambassadors to support Low / Medium Potential ideas
• Provide technical support to ideas submitters (e.g., troubleshooting, bug reporting)
• Run CI Maturity assessments

Technical & Behavioral Competencies

• Lean Six Sigma Black Belt certification preferred OR at least a Green Belt certification with extensive experience in continuous improvement/process excellence (non-tech as well)
• Coaching and mentoring experience required 
• Excellent marketing, interpersonal and communication skills (written and verbal) & ability to articulate
• Results driven, with a strong sense of accountability. Able to function autonomously
• Ability to manage large workloads and tight deadlines
• Proactive & effective collaborator
• Excellent presentation & problem-solving skills
• Good understanding of Banking operations, not mandatory though
• Great skills with MS Office suite
• Event management is an added advantage
• SharePoint expertise is an advantage
• International exposure preferred

Specific Qualifications (if required)

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Skills 

Behavioural Skills: (Please select up to 4 skills)

Ability to share / pass on knowledge

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to develop and adapt a process 

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop others & improve their skills

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)