Job Title: Application Production Support - IT Team Leader
Department: CIB IT Production – Digital Platform APS
About Business line/Function:
Digital Platform APS provides comprehensive functional and technical support for an application portfolio that manages the end-to-end client lifecycle—from initial prospection to ongoing client servicing. Our applications support critical business functions, beginning with client onboarding through rigorous 360° due diligence (KYC), maintaining relationship continuity, and delivering robust, timely service via highly scalable in-house and third-party solutions.
Our business functionality offers a centralized electronic market platform for a diverse range of internal and external clients. This platform provides seamless access to both Pre-Trade and Post-Trade services, complementing our clients' daily banking operations. The application suite delivers a wide array of capabilities, including research, transaction supply chain management, deposits, FX, cash management, confirmations, trade history, market data analytics, reporting, netting, and valuation—all accessible through customized dashboards tailored to specific client needs.
Role Overview:
Application Production Support - IT Team Leader guarantees application production for both technical and functional support for a given Business Line or Business Line application chain. Ensures that the service is maintained in operational condition. Ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc.). In a context of accelerating change, Manages the various releases within their scope. Intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience. Acts as an expert with the ITOps particularly on production and infrastructure requirements. As a Leader the mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals.
Key Responsibilities:
▪ Providing technical and functional support to users.
▪ Implementing monitoring and supervising the application’s technical and functional components.
▪ Orchestrating and managing the various releases within the scope.
▪ Creating and enriching the application document baseline. Maintaining operating procedures.
▪ Analyzing, measuring and improving the performance of the application’s technical and functional components to improve the user experience.
▪ Performing technical integration of applications based on existing products and services, to reduce implementation times.
▪ Managing requests for functional upgrades.
▪ Contributing to the processes belonging to the activity in compliance with requirements and carrying out the necessary remediations.
▪ Management of all team members and organization related topics: Workload planning and distribution (including management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation.
Key Skills
Behavioral & Transversal Skills
· Ability to provide step-by-step functional and technical help, both written and verbal.
· Ability to diagnose and troubleshoot technical and functional issues.
· Enthusiastic to work in challenging environment.
· Excellent problem-solving and communication skills.
· Ability to Collaborate/Teamwork in multi-location distributed environment.
· Decision Making.
· Client focused.
· Ability to understand, explain and support change.
· Analytical Ability.
· Ability to develop others & improve their skills.
· Ability to develop and leverage networks.
Technical Skills
- Experience: Proven track record in Production Support, preferably within the banking or financial services sector.
- DevOps & Automation: Hands-on experience with DevOps tools including Jenkins, Bitbucket, and Ansible.
- System Administration: Strong expertise in Windows and Linux/Unix environments, including Apache, Tomcat, Java EE, TCP, MQ, IBM HTTP Server, Splunk, Jenkins, and Dynatrace.
- Database Management: Advanced knowledge of relational databases, with a strong preference for Oracle Server.
- File Transfer Protocols: Proficiency in file transfer protocols and tools such as CFT, UTS, FTP, and SFTP.
- Production Monitoring & ITSM: Practical experience using enterprise tools such as Dynatrace, ServiceNow, Confluence, and Autosys.
- Network: Solid understanding of network principles and practical experience with load balancing technologies, specifically F5 Big-IP.
- Scripting & Development: Proficiency in scripting languages (Python, Perl, Shell, SQL) to develop administration, monitoring, and support tools.
Working Conditions & Requirements:
- Availability: This is a 24/7 support role operating under a "Follow-the-Sun" model. Candidates must be willing to work early/late shifts and participate in an on-call rotation, including out-of-hours support.
- Aptitude: Given the breadth of technologies involved, a strong desire to learn and a proactive attitude are essential.
- Commitment: A high level of commitment and proactiveness is required to maintain mission-critical application availability.
Specific Qualifications:
• Minimum 7 years of experience along with Bachelor's Degree
• Prior experience in similar domain.
Education Level: Bachelor’s Degree or equivalent
Location: Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
