Job Title: Business Change manager
Department: Investment analytics and Data Services (IADS)
About Business line/Function:
Investment Analytics and Data Service (IADS) team is a department of BNP ISPL providing performance and reporting services to Asset Managers and Institutional clients. Services
provided by IADS include state of the art performances and risks calculations delivered online or through wide range of reports (accounting packs, Investment reviews) or data feeds.
Position Purpose:
IADS (formerly IRP) BCM is a global team which bridges Business teams and IT, in implementing Change Requests and Process Changes. Analysts in BCM team cater to variety of changes received via business requirements from Products, Regulatory, spoke locations, Client Facing, OPS production Centers and IT.
- Lead business change programs
- Define pre-requirements and Business needs to improve global activity proposing harmonized and standardized process enhancements solutions matching with the global strategic plan
- Provide help and assistance to Operational teams
- Coordinate & facilitate communication with co-workers (Business, IT, Support, other business lines)
- Define & implement best business practices
Responsibilities
Direct Responsibilities
- Lead end‑to‑end project delivery, ensuring alignment with the Global BCM team and adherence to approved road‑maps.
- Maintain and evolve IADS systems, driving innovation while preserving compatibility with legacy architecture.
- Own Change Request Management and continuously monitoring the project portfolio, tracking progress against strategic objectives.
- Review and validate key BCM artefacts (PID, BRD, test cases, stakeholder documentation) and confirm that IT solutions and testing strategies are functionally coherent.
- Identify process and system gaps; propose and implement best‑practice enhancements that reduce manual effort, mitigate risk, and satisfy regulatory or market requirements.
- Facilitate multi‑location stakeholder meetings, capture business investment ideas, and translate them into actionable initiatives aligned with the global strategic plan.
- Optimize performance‑reporting operations by assessing solution feasibility and recommending suitable improvements.
- Collaborate with Operations Managers to streamline production processes and boost operational efficiency.
- Manage people‑related activities – recruitment, onboarding, training, resource planning, and team‑building – to sustain a high‑performing change‑management team.
- Produce and share clear project road‑maps, status reports and communication artefacts, ensuring visibility, accountability and stakeholder buy‑in across the organisation.
Contributing Responsibilities
- Represent IADS BCM in senior‑management meetings, communicating progress and aligning local activities with corporate strategy.
- Provide team leadership – set clear objectives, coach staff and assess performance against annual KPIs.
- Ensure service delivery excellence and maintain an efficient escalation process for any delivery‑related issues.
- Allocate and prioritise work across the team, coordinating BP2S/IADS processes required for development and maintenance activities.
- Validate IT requirements and testing strategies, confirming that proposed solutions are functionally coherent with business requests.
- Define and organise end‑user testing, ensuring test objectives are met and results are documented.
- Maintain and update user guides, create training materials and deliver training sessions in partnership with IT.
- Support operational teams by providing day‑to‑day assistance, troubleshooting issues and driving continuous service improvements.
- Contribute to business development – respond to RFPs, participate in due‑diligence activities and recommend enhancements that improve efficiency or introduce new products/services.
- Investigate, document and resolve incidents, recommending corrective actions and monitoring remediation to prevent recurrence.
Technical & Behavioral Competencies
- Adaptability
- Results and quality orientation
- Communication
- Leadership
- Customer Focus
- Management
- Decision Making
- Team Work
- Innovation and continuous improvement
- Technical expertise
Specific Qualifications:
- Fluent in English
- Minimum 10 years of experience
- Strong financial & process expertise
- Functional knowledge of financial instruments (Equities, Bonds, Options…)
- Mandatory Experience in Performance Measurement, Calculation Methodologies & Analytics
- Extensive experience (preferably with Certification) in Project Management
- Knowledge on B-One, Factset, JIRA , OCTANE, Office Tools (with Excel expertise)
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Project‑management tools (Jira, ServiceNow)
- Agile & Waterfall methodologies
- Business‑analysis techniques (requirements elicitation, use‑case & user‑story writing, traceability matrices)
- Data‑analysis & reporting (Excel/Power Pivot, Power BI, Tableau, SQL, basic VBA)
- Change‑impact analysis (impact‑mapping tools, risk‑assessment matrices)
Behavioral Skills:
- Ability to understand, support & drive change
- Strategic thinking
- Influencing & negotiation
- Stakeholder management
- Problem‑solving & decision‑making
Education Level: Master Degree or equivalent
Location: India – Chennai & Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
