Job Title: Assistant Vice President (Individual Contributor)
Department: ISPL IFSO – TA and HFS IS
About Business line/Function:
TA and HFS IS team serves as an entry point for the investor in order to onboard with BNP Paribas as part of Fund Administration Service provider
Complexity: This team dels with both Dealing and Registration processes and execute the transactions in the system as per client instructions.
Stakeholder reach: This team supports both individual and institutional investors investing across Mutual Funds and Hedge Funds
Geographic footprint of the Support & Administration teams: India, Singapore, Hong Kong, Luxembourg and Ireland – ensuring coverage for any time‑zone.
TA and HFS IS team process high value financial transactions for most of the strategic clients of the bank with utmost quality and timeliness on deliverables
Position Purpose:
We are seeking a dynamic, forward‑thinking AVP in an individual contributor role who can understand the end-to-end business in both TA and HFS IS who will contribute to process evolution and act as a key liaison between technology, operations and the client‑facing community. If you thrive in a multicultural, fast‑paced environment, enjoy shaping digital platforms, and are eager to make a tangible impact on client satisfaction, this role offers the perfect blend of strategic influence and hands‑on execution.
We are looking for an AVP (Individual Contributor) based in Chennai who will:
- Be responsible for processing Subscription, Redemptions, Switch & Transfer for Mutual funds and Hedge Funds, where Asian clients are investing in them.
- To Manage the end to end process and be the first point of contact for all process related queries/escalations and be able to lead all projects from the front starting from intitation to implementation
- Create a positive, energizing dynamic within the team.
- Bring a fresh, out‑of‑the‑box perspective to the process transformation.
- Maintain and/or build relationships with all actors surrounding TA and HFS IS.
- Approach projects with a focus on industrialization, security, operational‑risk reduction, minimization of manual tasks, and cohesion of the process optimization
Responsibilities
Direct Responsibilities
· To be an SME (Subject Matter Expert) of the process by acquiring complete knowledge & understanding of the process
· Ensure deadlines are met by the team in a timely manner as per SLA.
· Ensuring the KPI’s are kept in Green at all times for all locations.
· Ensure that preparation and review of Key/Standard Operating Procedures for each process migrated to Chennai.
· Consistently evaluate the documented procedures to ensure they are complete, accurate and up to date.
· Ensure that the SLA is reviewed periodically and is updated
· Should prepare Key Performance Indicators. They should be shared with the management.
· Prepare the BCP for the team and ensure that the BCP is tested periodically
· Incidents if any have to be raised in the reporting tool within 48 hours
· Ensure that the service review calls are attended. The packs for the same should be shared with the concerned team.
· Ensure that the spoke is kept updated in case of any issues.
· Ensure relevant risk migration controls and vigilance screening are performed by the team when processing manual instruction as required by the Bank policy and local regulatory requirement if applicable.
· TA/HFS IS Team is responsible to perform two main core activities as “Registration” and “Dealing” which will be performed by two completely different set of individuals with designated accesses in system which requires to perform this specific activity. Ensure that appropriate accesses are granted to the staffs based on the team they belong to.
· Pilot and/or contribute to Project Management
· Own your own projects and/or contribute to projects managed by other 2S sponsors
· Drive projects sponsored by your own team (TA GPO and Local sponsors) aimed at continuous‑process improvement to raise client‑service quality and reduce operational risk (e.g., process standardization, minimizing manual task resulting improved efficiency results)
· Contribute to the structure and smooth functioning among the various within the team.
· Lead the project approach internally and demonstrate its benefits.
· Embed a continuous‑improvement mindset and a systematic voice‑of‑the‑client listening process.
· Build a global view of progress and risks across all projects.
· Collaboration & Stakeholder Management: Work continuously with every TA and HFS IS stakeholder: Down stream and upstream teams, APS, ADM etc.
Contributing Responsibilities
Financial:
· Ensure all teams are adhered to Quality of 100%
· Ensure there is NO Financial impact/loss to the organization.
People:
· Manage the process which includes Assistant Managers, Associates and Analysts on daily BAU and to take corrective measures/actions, if required. Updating required staff/team adequately on any changes/new events impacting BAU. Should be proactively escalating the BAU/Staff issues to Senior Manager.
· Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks.
· Conducting Daily Team huddles, Weekly Team meetings and regular one on ones with team.
· Develop SMEs and ensure that, the Back-up management tool is in place for all the team members.
Risk Management:
· Enforce 100% compliance of controls. If new controls need to be placed to ensure quality
· Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner.
· Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation.
· Ensure to minimize the unplanned leaves, especially during business critical days, like month end, rollover days and migration of new funds
Skills Referential (Required knowledge, skills and abilities)
Client Focus
· Be pro-active in developing customer relations by understanding and responding to customer needs.
· Strive continually for customer satisfaction.
· Try to identify the real needs of the customer, including those not necessarily stated.
· Deliver very high quality results.
Risk and cost awareness
· Identify risks and promote risk-mitigation processes.
· Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls.
Team Work
· Work effectively with team members to accomplish goals.
· Respect the needs of others and displays integrity in dealing with team members.
· Ability to work under pressure.
Communication
· Ability to communicate to others in a clear, articulate fashion.
· Good written and oral communication skills.
· Good listening and questioning ability.
· Be able to express ideas effectively in individual and group situations.
Planning & Organizing
· Ability to plan work ahead and to prioritize workload.
· Ability to work in an organized manner.
· Must have an attention to detail.
Continuous Improvement and adaptation
· Generate creative solutions to problems.
· Always looks for ways to improve services and processes.
· Be able to adapt to markets and clients evolution.
Behavioral Skills:
· Communication
· Adaptability
· Decision Making
· Ability to collaborate / Teamwork
· Ability to deliver / Results driven
· Attention to Details
Education Level: Bachelors Degree or equivalent with minimum 12 years of experience
Location: Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
