Job Title: Assistant Vice President – AML L1 – APAC
Department: ISPL CEFS AML Operations
About Business line/Function:
CEFS team is leveraging an integrated model; the Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services, AML transaction monitoring and Actimize support Projects.
Position Purpose:
A pivotal role is played by ISPL CEP Operations to support CIB clients across all regions & there is a need to strengthen ISPL around a Drive mandate. The position’s main purpose is to equip AML, teams around the 5 levels defined at Group level:
• Upgrade the operational model
• Adapt information system
• Make better use of data to serve clients
• Work Differently
• Client centricity
Scope of the role requires setting up and strengthening the AML platforms across regions. It may require intervention on occasional / ad hoc subjects (requiring reactivity & strong client focus mindset) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various stakeholders across regions as well as other CIB or Group Functions (Compliance / Business / Risk / Finance, etc)
Responsibilities
1. Operations Process Framing around Quality & Time delivery & Operational Risk Excellency
a) Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs for the region.
b) Identify opportunities to optimize capacity, increase efficiencies, Imbibe and propagate firms procedures as well as systems and technology used to record the information & documents.
c) Representing CEFS ISPL locally and globally in all required forums, decision making and execution at ground level.
d) Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Management
e) Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.
f) Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
2. Change Management & Continuous Improvement
a) Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
b) While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
c) Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This is achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling. Closely work with ISPL Digitalization - RPA departments (Change Management, RPA COE).
d) Behave as one of the senior referent on Client Management Operations within regional ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective
3. Transitions / Projects / Transformation
a) Actively contribute / lead in projects / initiatives driven by central and/or regional Client Management Department and/or Business
b) Manage key transformation projects (New Transitions across AML) bringing them to a successful conclusion (quality/cost/TAT) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set.
c) Active participation on ad hoc tasks and/or projects as assigned by Management from time to time.
d) Contribute / Lead some of CIB Transformation Initiatives for Client Management (regional organization towards target Operating model, End to End Project, Digital transformation)
e) Active contribution or participation to relevant ‘Workshops / Lab Sessions / Brainstorming’ impacting ISPL Client Management Operations processes.
4. People
a) Provide leadership and direction to the CEFS department and its employees, set conditions and manage its resources in order to optimize departmental services for maximum fulfillment of (internal and external) client needs within determined strategy and budget.
b) Work with ISPL CLM Operations sub-departments to develop a strong expertise & knowledge on end to end process / delivery. Coach & mentor top talent and define clear career path for them
c) Promote, within ISPL Client Engagement Operations department, a mindset around accountability, continuous improvement, client focus, change management & innovation
d) Proven aptitude to lead and manage high performing teams
e) Team Attrition & Engagement: Maintaining high employee morale and managing turnover within the monitoring team.
Stakeholder relations
Internal to ISPL
· ITO management
· Change management team
o (Close coordination with Robotics expert)
· OPC team
· Compliance team
· Project Office
o (For budgets, resource management)
External to ISPL
· Central & Regional ITO management
· Regional Client Engagement Operations
· Business lines (Corporates, Global Markets, MNCs, Commodity Finance)
· Regional CEP Project Office
· Regional CEP Change Management
· Regional Compliance
· IG & Audit teams
Key Performance Indicators & Collaboration for the Role:
· Departmental SLA Compliance: The percentage of total team alerts and investigations completed within regulatory or internal timelines.
· Resource Utilization & Capacity Planning: Efficiency in managing headcount against alert volumes (ensuring the team is neither over-burdened nor under-utilized).
· Backlog Management: Ability to control and reduce the volume of aged/overdue alerts to prevent regulatory breaches.
· Cost Per Alert/Investigation: Managing the operational budget by optimizing the cost of processing a single alert (balancing headcount vs. automation).
· Talent Development: Success in upskilling Associates into Seniors and Seniors into Leads (succession planning).
· Audit & Regulatory Exam Performance: The ability to defend the department's processes and findings during internal audits or external regulatory examinations.
· IT & Product Management: Partnering with technical teams to drive system upgrades, rule tuning, and the implementation of automation/AI tools.
· Cross-Functional Project Leadership: Leading multi-departmental task forces for large-scale system migrations or regulatory remediation projects.
· Representing CEFS ISPL locally and globally in all required forums, decision making and execution at ground level.
Technical & Behavioral Competencies
· Proficiency in MS Office and VBA Macros.
· Rapid adaptability to new systems.
· Strong technical aptitude.
· Commitment to continuous technological learning.
· Logical problem-solving capabilities.
· Ability to work autonomously and collaborate with global teams.
· Exceptional interpersonal and communication skills.
· Decisive leadership on complex business and technical issues.
· Preferred experience in banking, payments, or compliance.
Specific Qualifications:
• Minimum 10-14 years of experience along with Bachelor's Degree - in management, finance, science, economics, related field or equivalent experience.
• Prior experience in similar domain.
Skills Referential (Required knowledge, skills and abilities)
· Collaborative teamwork.
· Strong oral and written communication.
· Ability to synthesize and simplify information.
· Strong organizational skills.
Transversal Skills:
· Strong analytical skills.
· Process development and adaptation.
· Project management proficiency.
· Meeting, seminar, committee, and training facilitation.
Direct Report to: Vice President (VP)
Education Level: Bachelor Degree or equivalent
Location: Bangalore
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
