Job Title: Technical Lead
Department: CEFS IT APS
About Business line/Function: <insert text here>
Position Purpose:
This role is played by ISPL CEFS AML APS to support CIB clients across all regions & there is a need to strengthen ISPL around a Drive mandate.
- Adapt information system
- Make better use of data to serve clients
- Work Differently
- Client centricity
Scope of the role requires strong knowledge in NICE Actimize tool with regards to SAM modeule and strengthening the AML platforms across regions.
Responsibilities
· Resolve AML Users queries on alerts, missing data, alert investigations, KDE, Payments/postings mismatch, alert rule investigation and other Actimize related techno functional support.
· Lead identify and drive continuous improvement initiative within production support processes and ensure optimization at all level.
· Build strong relationship with Stakeholders , communicate on key KPI’s & project updates, address concerns, gather feedback for improvements
· Lead technical upgrade programs resulting in improved stability of applications and enhance user satisfactions .
· Collaboration with development, infrastructure and operations to facilitate effective communication and coordinate support activities.
· Establish and monitor key performance indicators for application performance proactively and address potential issues.
· Ensure comprehensive documentation of support processes, incident reports and application configurations and KEDB's
· Manage application support team colleagues ensuring effective performance, professional development.
· Ensure adherence to the ITIL framework for incident, problem, and change management processes & ensure focus on continuity for technology and business
· Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Management
· Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
· Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
· Active participation on ad hoc tasks and/or projects as assigned by Management from time to time.
· Contribute / Lead some of CIB Transformation Initiatives for Client Management (regional organization towards target Operating model, End to End Project, Digital transformation)
· Active contribution or participation to relevant ‘Workshops / Lab Sessions / Brainstorming’
· Promote, within ISPL CEFS APS department, a mindset around accountability, continuous improvement, client focus, change management & innovation
· Proven aptitude to lead and manage high performing teams
· Work on IG & Audit topics.
Technical Competencies:
· Strong Knowledge on NICE Actimize application on preferably on SAM module.
· Strong knowledge on Python and Oracle/SQL
· Strong knowledge of active monitoring and alerting tools e.g.:- Dynatrace, Autosys
· Strong knowledge of ITIL / Service Management process
- · Knowledge of Scripting, Ansible or Python etc.
- · Knowledge of Kubernetes/Tomcat/Apache
- · Good to have knowledge on Grafana
Behavioral Competencies
· Very swift in understanding various systems.
Aptitude for technical activities.
Willing to update knowledge as technology changes.
· Ability to take initiative and make decisions.
· Logical approach to the solution of problems.
· Able to work independently and interact with global teams.
· Excellent interpersonal and strong communication skills mandatory.
· Able to make informed decisions on a wide range of complex business and technical issues.
· Experience in banking, payment, compliance preferred.
· Good People Management skills .
· Good Communication and Interpersonal skills .
· Strong analytical skills and work with various APS, Development, Operations stakeholders, locally and globally .
· Self-motivated, with strong ability to work both independently and along with the team
· Innovative and Transformational mindset.
Flexible with work hours and ability to perform under pressure .
Specific Qualifications:
- University Graduate
- Minimum 8+ yrs. of relevant experience in corporate/IB in AML
Skills Referential (Required knowledge, skills and abilities)
· Ability to collaborate / Teamwork
· Communication skills - oral & written
· Ability to synthetize / simplify
· Organizational skills
Transversal Skills:
· Analytical Ability
· Ability to develop and adapt a process
· Ability to manage a project
Education Level: Bachelor’s degree or equivalent
Location: Mumbai
