Area Supervisor PE

Main purpose

To manage a team of store staff in order to enable the company to meet and surpass its strategic objectives. The leadership style that is required is a balanced approach of performance and people management to ensure that staff are informed, competent and motivated. The successful candidate must reside in the PE area and will manage the Garden route and greater PE area. 

Key Responsibilities

• Agree set goals with team members covering performance, quality and development areas
• Drive the achievement of targets
• Manage and maintain focused and highly motivated team members
• Focus on career and skills development of team members
• Coach and develop team into a high performance culture
• Ensure that continuous training sessions are held with all team members to ensure they fully understand all credit offerings and that they are competent to supply customers with the highest standards of customer service
• Manage staffing needs, productivity and quality
• Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived
• Handle internal and external customer services – compliments, complaints and general feedback
• Ensure that daily/monthly targets are met
• Provide accurate reporting
• Build collaborative and mutually beneficial relationships with the branch team and the RCS head office team
• Follow up on audit reports and implement action plans to improve standards of efficiency in the department
• Manage employee relations and ensure adherence to all company policies and procedures as well as resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
• Builds and sustains long term relationships with Strategic Partners
• Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business
• Pro-actively engages in research, fact finding, cold-canvassing and prospecting in order to identify and attract potential clients

Key Competencies

• Excellent communication and proven leadership skills
• Strong service orientation
• Conceptual thinking, judgement and decision making
• Planning and organising
• Building and maintaining relationships
• Ability to motivate, mentor and develop a team for high performance
• Manage successful performance
• Ability to persuade and influence
• Ability to cope with pressure and setbacks
• Strong drive and perseverance
• Ability to work independently and solution-orientated
• Ability to build strong relationships and relate to individuals at all levels within the organisation
• Ability to think creatively within area of accountability
• Accuracy and attention to detail

Qualifications, Skills and Experience

• Matric/Grade 12 Certificate - essential
• Valid drivers licence - essential
• 3 -5 years team management experience within the financial services / retail environment - preferred
• Computer Literacy must be proficient and have solid understanding of MS Office suite - essential

Travel:

As a member of the Retail Management team, the Area Supervisor is required to travel in their own vehicle for business activities