Direct Responsibilities
- Primarily responsible for the production support of all onshore systems of China Securities, providing proactive and reactive support to our business and clients.
· Reactive :
o Incident management - business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to in-house/vendor application bugs impacting the production environment.
o Problem management – post incident review with strong focus on permanent resolution and re-occurrence avoidance.
o Investigations into system behavior with queries directly from the business user and external parties (Clients, Exchanges, regulatory bodies, etc.)
· Proactive :
o Drive an excellent operational environment for all business applications from daily tasks, incident & problem management, change and new application / service onboarding.
o Act as primary liaison from technology for local business/external initiatives. Ensure the technology solutions delivered by global/regional teams meet the local requirements.
o Work with regulatory bodies/exchange/external partners around the IT solutions/deliveries.
o Close collaboration with regional/global teams to leverage on best practice, processes, resources, and ensuring there is a common/collective approach to issues/problems
o Release management – being the gatekeepers for the production environment, ensuring all changes are understood and scheduled appropriately
o Deployments – binary/configuration changes to onshore systems after market close or during weekend
o Preparation for market events such as mandatory exchange upgrades, expiry days, index rebalance days, etc.
o Automation of delivery pipeline & repetitive tasks
- Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
- Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified
- Permanent control aspects:
o Direct contribution to BNPP operational permanent control framework.
o Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
o Comply with regulatory requirements and internal guidelines
o Contribute to the reporting of all incidents according to the Incident Management System
o Ensure audit recommendations are resolved within the specific timeline.
Contributing Responsibilities
- Implement continuous improvement, including operational efficiency, production monitoring, and policy/procedures
- Work closely with various teams (business, operations/finance and compliance), regional/global peers and 3rd party vendors to deliver projects on-time and with high quality.
- Focus on transformational project work across the wider IT Production organization
Technical & Behavioral Competencies
- Bachelor or Master degree in Computer Science (or related).
- 3-8 years working experience in financial institution as IT professional.
- Fluent in Mandarin and English (spoken and written)
- Experience in managing vendor and supplier relationships is desired.
- Knowledge of markets products (Equities, F&O) & Regulator Reporting
- Good understanding of SSE/SZSE Product/trading rules, CSRC/ CSDC regulations
- Good mindset of risk management and cyber security.
Technical:
- Expertise on ITSM and ITIL framework
- Good knowledge with monitoring and deployment tools
- Strong Application support skills with Devops capability, including
o Scripting: Linux/shell, Perl, etc.
o Ability to write SQL to extract, patch data and troubleshooting with rational DB
o Knowledge In-memory data structure store (Redis)
o Web programming (JSP, React), Python or Java is desired
o Understanding of Agile methodology is a plus
Behavioral:
- Self-sufficient drive and ability to work round blockers in a sustainable manner
- Strong analytical and problem solving skills
- Excellent interpersonal and communication skills and excellent problem solving abilitie
- Proactive and able to work independently
