About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Job Title:
Senior Support/Technical Lead
Date:
Department:
RISK
Location:
ISPL
Business Line / Function:
RISK IT
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
NONE
Directorship / Registration:
NA
Position Purpose
Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks are available in timely manner and to provide functional provision of the risk system to the users on a daily basis.
Responsibilities
Direct Responsibilities
• Has good skills with Support and Deployment tools (Splunk, Geneos etc)
• Be able to automate using various tool and scripts (Python, Shell etc)
• Experience with java for System Capacity Management and Issue Investigation
• Provide timely acknowledgement & resolution on the incidents raised by users.
• End to end follow-up and communication on issues impacting users & service delivery.
• Working closely with development teams and functional experts and provide expert advice on emerging trends and issues affecting delivery of business services.
• Maintain quality of deliverables to keep the key KPI and trends in check.
• Plan and perform of application/infrastructure releases and configuration changes.
• SLE and Delivery completions for daily
• Propose and Implement Service improvements that may be in progress service Improvement.
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve Loading and Calculation issues.
• Provide input to the implementation, backup and roll-back plans.
• Be able to grow technically and functionally to manage the loading and system as part of the team.
• Understanding of the flow & overall business in investment banking
• Ensuring the timely provision of other risk measures.
• Ensuring users of the system receive the agreed level of service.
• Appropriate and timely communication with all stakeholders
• Help technical Development of team.
• Individual Contributor to help improve the teams technically, through knowledge sharing.
Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams.
· Functional/Business Support experience.
· Awareness Market and counterparty risk
· Minimum 5-7 years of IT application support experience
Technical & Behavioral Competencies
Technical Qualification
· Minimum 5-8 years’ experience in hands-on application support
· Experience with working in an ITIL environment
· Ability to multi-task, work under pressure & tight deadlines
· Self-motivated and highly professional with ability to lead and take ownership and responsibility.
· Team player with strong interpersonal, oral and written communication skills.
· Hands-on experience in Unix/Linux systems and Shell or Python scripting.
· Hands-on experience in SQL - Sybase.
· Experience of Java would be an added advantage.
· Knowledge of Capital Market or Market Risk and Credit Risk would be an added advantage.
Non-Technical Qualifications
· Excellent communication both verbal and written.
· Excellent problem-solving and logical thinking.
· Team player
· Process-oriented
· Innovation/Out-of-the-box thinking
Specific Qualifications (if required)
· B.E / B. tech or equivalent
Preferred Certifications / Affiliations:
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Adaptability
Communication skills - oral & written
Choose an item.
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
