Company purpose:
Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
• Being a great place to work
• Committed to sustainability and having a positive impact
• Being dedicated to the development of our people
Business area
The UK Corporate Onboarding Coordinator responsible for overseeing the full process of onboarding, for all processes in the operational chain
Job Purpose
The role is accountable for the full end-to-end onboarding process to deliver the files on time for and controls in line with both business and regulatory requirements.
The scope further includes appropriate monitoring of lead-times and other Key performance indicators covering the whole process.
Key Responsibilities
Ensuring full adherence with the UK and Group KYC requirements is a key cornerstone in BNP Paribas control framework. The effective coordination of the related processes is a crucial responsibility for the role, covering Corporate clients:
- For onboarding, the provision of a coordinated approach across all the operational functions, completion to provide lead time in line with the client expectations, monitoring and timely escalation where necessary.
- For KYC Reliance and Passporting processes, facilitate connection with the other KYC sites stakeholder to make sure their specifications are considered and ensure UK requirements are adhered to in other locations as necessary.
- Actively work with KYC Ops stakeholders to coordinate the process and ensure timely escalation/facilitate resolution actions.
- Ensure Data Officer uses available internal & external sources for doc. collection during gap analysis
- Collect remaining documents from client (including local add-on of secondary sites if any)
- Aid Business with KYC related tasks
- Effectively communicate the onboarding status to internal stakeholders and client when needed including updating tracking systems
- Handle onboarding related inquiries quickly to reduce any delay and/or loss of business
- Continually seek ways to improve KYC process and client journey by leveraging on client feedback
- Manage and coordinate any Adhoc projects to be implemented within the CEFS organisation
- When applicable, ensure connectivity to relevant client applications while onboarding clients
Orchestrate efficient & effective coordination with all internal teams
- Ensure timely escalation in case of blocks and facilitate resolution actions to address identified risks and blocking points during such processes
- Oversee internal teams involved in onboarding process and ensure defined KPIs are met (incl. lead time)
- Facilitate connection with secondary sites stakeholder (if necessary) to make sure their specificities are considered and provide help to primary site Senior KYC Officer during validation coordination with other sites
- When applicable, coordinate the whole onboarding process including tax & regulatory, risk, legal and/or account opening process with relevant stakeholders
Client relationship management
Providing a client centric KYC process is essential in our business model to service our corporate and financial institutions client base.
- Act as the correspondent between the client, business and other internal functions all along the onboarding process
- Foster a client centric approach with internal and external clients.
- Ensure a strong relationship is being built with our strategic client and key client stakeholders.
- Provide a client centric input to continuous process reviews and focus on effective provision of end-to-end processes to our clients.
Operational Risk and control framework
- Ensure that group and/or local procedures are adhered, suggesting improvements and amendments as necessary.
- Ensure processes are leveraged, documented, and reviewed in accordance with the mandate of the role
Requirements
- Although a university degree can signal strong analytical skills, it is not a strict prerequisite; candidates with comparable business experience are equally welcome.
- Experience within Financial Services or a similar control environment
- Knowledge of KYC processes from previous professional experience
- Sound working knowledge of policies, procedures, regulations, and legislation within Operations and company-wide
- Strong analytical skills and ability to meet deadlines under pressure
- Effective time management and ability to prioritise workload and escalate issues to management.
- Stakeholders’ management skills and ability to collaborate across teams
- Strong focus on accuracy and attention to detail
- Able to coach and support junior colleagues in their performance and development
- Ability to handle multiple tasks simultaneously and prioritise independently
- Good written and oral English skills to articulate technical issues associated to work area
- Computer literacy and a good knowledge of MS software and able to learn and utilise specialist applications appropriately
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1. We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)
We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:
• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.
• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.
• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.
• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.
* Subject to relevant caps
2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.
For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.
But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.
3. We believe in our people
We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.
We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.
Investing in our people also means we have a collaborative and inclusive culture:
• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:
Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.
Adjustments
We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.
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