Telemarketing Agent

Main Purpose Statement

To drive revenue growth by proactively selling RCS products to new and existing customers, ensuring exceptional service quality and consistent achievement of sales targets.

Key Responsibilities

• Engaging with new and existing RCS customers
• Conducting outbound calls to existing and new potential customers
• Proactively manage and follow up on leads within a defined CRM (Customer Relationship Management) system to ensure optimal conversion rates.
• Maintain an in-depth, up-to-date knowledge of all RCS products, features, pricing structures, and competitive advantages.
• Informing customer of the product and the process required to apply for the relevant RCS product
• Adhere strictly to all regulatory requirements
• Accurately capture and update all customer interactions and sales outcomes in the designated system immediately after each call.
• Achieving and surpassing set Key Performance Indicators (KPIs), specifically including Sales Volume, Quality Assurance (QA) metrics, and Lead-to-Sale Conversion Rates
• Assisting with ad-hoc tasks and projects given by Team Leader

Key Competencies

• High level of resilience, persistence, and motivation
• Strong active listening and questioning skills
• Results-driven and target-focused work ethic
• Effective self-management skills
• Demonstrated persuasive ability and negotiation skills
• Excellent communication skills, both written and verbal
• Planning and organising skills
• Critical thinker with strong attention to detail
• Ability to work well under pressure
• Excellent team player

Qualifications, Skills and Experience

• Grade 12/Matric
• 6 to 12 months Telemarketing Sales experience
• Knowledge of MS Office (Excel, Word, Outlook)