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Technician Application Support

Temps plein
Désolé, cette offre est déjà pourvue
Mise à jour le 22.05.2024

About the job

·         BNP Paribas Lisbon Branch is part of the BNP Paribas Group which is represented across the world. At Lisbon within the platform “CIB Portugal IT Services” (Corporate & Institutional Banking) the IT department for Global Markets is offering services to the BNP Paribas Group

·         Within this department the Back Office Business Support (BOBS) team is supporting the teams dedicated to BNPP Fortis CIB Operations activities (located in Brussels and in Lisbon) with their functional and IT requests and acts as their single point of contact in case of incidents

·         The BOBS team in Lisbon is in contact with multiple other support teams from different IT systems. In additional of local team in Lisbon, candidate will work with colleagues based in Brussels, London, Paris, Mumbai and Montreal.

·         You will be part of a team of 3 polyvalent colleagues who will support Back Office of BNPP Fortis on their queries or incidents related to applications like Calypso or Murex, as well as internally developed ones. To guarantee good reachability towards our clients, the team operates from 7h00 until 18h00 GMT in rotation shifts between the colleagues. The team ensures a presence during the working days of the clients, hence a presence on bank holidays

Your Main Activities Are

·         Finding a solution to solve the technical and functional issues raised or forwarding the issue to the appropriate team and following-up issue resolving

·         Ensuring that a solution is provided within the appropriate timeframe depending on the issue’s priority

·         Coordinating and ensuring optimal communication between the different teams/stakeholders in your role as a single point of contact, including regular updates on the progress in case of blocking incidents

·         Supporting and Deploy vendor application as STET/TARGET2/RAMSES/CLS/…

·         Documenting issues raised by the users and identified as a bug

·         Following up and taking action when necessary on the technical alert messages sent to the team’s common mailbox

·         Ensuring that the control tasks at the beginning of day and the daily feedback is performed

Profile and Skills to Success

·         Academic backgound in Information Technology or Computer Science

·         Basic knowledge of Capital Markets Operations as well as the following products : Securities, Interest Rate Derivatives and Foreign Exchange products

·         Good knowledge of standard Microsoft tools (Outlook, Excel, SharePoint...)

·         Stress resistant and good priority management for changes and unforeseen circumstances with a strong focus on client;

·         Result oriented and pro-active;

·         Excellent working habits: well organised, well-structured, good coordination planning and execution, efficient methods, curious, eye for detail;

·         Fast learner and able to work easily and quickly within a fast changing environment;

·         Autonomous and able to easily work together with other teams (coordination, act calmly, common goal);

·         Fluency in English, written and spoken


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

·         Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;

·         Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

·         Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Découvrez les métiers de BNP Paribas : IT, Tech et Data

Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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