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Team Leader in Application Production Support Team
Localisation
Varsovie, Voïvodie de Mazovie, Pologne
Mise à jour le 16.10.2024
Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will guide, develop and empower team members, focusing the attention on their individual skillset, aspirations and development needs, in order to capacitate them to the current role and future challenges (20%) and provide support to user's requests; incident, problem, and change management; coordination with other levels of support (ADM, Production, others) (80%)
Team Leader in Application Production Support Team
Requirements:
- Technical: Master SQL / PL is a must , Java, Unix would be an asset
- Material : Databases (Oracle, SQL Server, Unix/Linux scripting (ksh)
- Software : Webshere (WSTX), MQ Series, schedulers (Control-M)
- experience as TL for APS type of the team
- Languages : English mandatory
Responsibilities:
- Management of all team members and organization related topics: workload planning (including management of staff holidays, absences, back-ups schemes), follow up on recruitment processes, mobility’s, and newcomers; evaluate daily work and write annual appraisals;
- Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives
- Provide support to users of the systems in a timely and efficient manner
- Build and maintain a knowledge base regarding support issues and their resolution
- Build a working knowledge of the systems and business area in order to provide a high level of support
- Processes requests for specific actions (processing, extraction, specific work, etc.)
- Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
- Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out
What we offer:
- Hybrid work mode, 60% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities
Notre offre vous tente ? Alors n’hésitez plus !
Découvrez les métiers de BNP Paribas : IT, Tech et Data
Au-delà d’être un groupe financier, BNP Paribas est aussi une entreprise technologique. Les systèmes d’information, la data et les outils sont au cœur de notre ADN et offrent de nombreuses opportunités professionnelles !
En savoir plusPourquoi je candidaterais ?
Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?
Parce que je souhaite...
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Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.
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Se sentir bien dans son job, c’est avant tout venir travailler comme on est. C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
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Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.
