In Munich, we are looking for you to join us in a full-time or part-time permanent position as
Team Lead Proximity Support Region South (all genders)
BNP Paribas Corporate & Institutional Banking is a bridge between large multinationals and mid-sized companies with international business activities (Corporates) and institutional investors and financial service providers (Institutionals). The division is a leading provider of sustainable financing and investment solutions.
BNP Paribas: Who we are
How do you imagine working at a bank? Probably not like this: at BNP Paribas, everyone is on first-name terms and we wear the clothes we feel good in. We live diversity, team spirit and sustainability. At BNP Paribas, you will find a secure job, plenty of space for your ideas and a suitable professional solution for your individual life situation. Your potential is limitless - and so are your development opportunities. We don't give empty promises, we convince with action: we - that's around 183,000 employees in 63 countries. We are the leading bank in the European Union. We are the "World’s Best Bank for Sustainable Finance 2023" (Euromoney). We are Top Employer 2024. We are: The Bank for a Changing World.
Tasks & Responsibilities: What awaits you
- Leading, managing and supervising regional IT Proximity Support technicians, assigning and prioritizing staff tasks and projects and work schedules
- Developing staff skills and conducting performance evaluations
- Developing, communicating and implementing new policies and procedures through both verbal and written documentation following the group standards
- Ensure in time, quality and budget delivery of the onsite 1st level support service related to workplace and network service
- Escalation management ensuring good communication and prioritization
- Monitors and ensures the SLA and KPI of the onsite support service
Expertise & Soft Skills: What you offer
- Graduation from a two- or four-year accredited college/university and three years of technical support experience
- Additional work experience may be substituted on a year-for-year basis for the required education
- Minimum 2 years of experience in a leading position
- Developing and delivering complex information or messages oral or written
- Presentation skills and confidence in management meetings (e.g. Steering Committee)
- Willingness to travel as onsite presents at the sites in scope is expected (esp. Munich, Stuttgart and Nuernberg)
- German and English at business fluent level
You don’t meet every criterion? No problem, you are more than welcome to apply anyway. It is important for us that you can develop and grow in this position.
Diversity is a strength for us. We are convinced of the numerous advantages of diverse perspectives, experiences and competencies. Our aim is therefore to select candidates in an unbiasedly and open-mindedly: Your CV should contain information on your education and work experience - that's all we need. You can find out more about our D&I commitment here.
Benefits: What we offer you
- 30 days' holiday and additional special leave days
- Work in the office and from home
- A wide range of opportunities for your development, such as internal and external training, talent development programmes and (inter)national career prospects within the BNP Paribas Group
- Allowances for Job Ticket Deutschland, car & bicycle leasing
- Company pension scheme with BVV
- Employee Assistance Program: Professional support and great offers for your private and family life from benefitatwork and voiio
- Insurance cover via a group accident insurance and survivors' insurance
- A wide range of offers for your health, such as access to over 6,000 sports and health facilities with EGYM Wellpass
Your contact person is Janina Müller – we are on first-name terms.
If you have any questions, please send an email to recruiting.germany [at] bnpparibas (dot) com
Do you want to shape a changing world?
Apply now, in only 5 minutes.
Please send us your application documents exclusively via our online portal. Unfortunately, we cannot consider applications by email or on paper for the protection of your data.
BNP Paribas: One Bank – Multiple Opportunities
From investment banking, vehicle leasing and real estate consulting to insurances, private banking and financing - the range of products and services BNP Paribas offer is very diversified. To ensure the highest level of expertise and the best service for our private, corporate and institutional clients in each individual business area, BNP Paribas in Germany is organized in twelve business lines: this makes the Bank a strong partner, even in times of crisis and rapid change. This is what almost 6,000 employees in Germany stand for. This is what six million private clients and around 5,000 corporate and institutional clients in Germany rely on.
