Job Title: Assistant Manager – Change Manager
Department: STA Stability & Resilience (STA India Global Control Tower)
About Business line/Function:
Within BNP Paribas, STA is responsible for providing secure and stable IT production environments, ensuring the continuity of business operations and supporting the development of innovative solutions.
STA is part of BNP Paribas Group IT and is responsible for delivering high-quality IT services, leveraging advanced technologies to drive efficiency and excellence. We support critical business functions, enabling our customers, partners, and employees to achieve their goals. Beyond the technical aspects, being a key player in the IT landscape brings real opportunities for growth and development to our teams, who contribute daily to the success of our organization.
Position Purpose:
The Group Control Tower ensures that the process and the different official regulations are well respected in Change Management.
Its right of oversight is total and guarantees the stability of Production worldwide and in all Entities.
The Group Control Tower is daily helped by the Operational Control Towers which assess the changes of their local entity.
As a Change Manager for the Group Control Tower, your mission will be to ensure the proper compliance of changes operated on the IT production of BNP Paribas Group.
Responsibilities:
Direct Responsibilities
· Follow the change workflow and provide your approval on Service Now.
· Support the Entities, so they manage change in compliance with the Group’s process and recommendations.
· Thanks to performant Service Now dashboards, you will identify major changes and ensure that all Entities are aware of the risks and impacts during a weekly meeting planned every Wednesday.
· With the team you will participate in the drafting of the PowerPoint material that will be presented during a validation meeting with all the CTOs of the Group every Thursday.
· Lead the daily meetings highlighting the anomalies of changes that caused incidents.
· Work in collaboration with the Incident and Problem teams for the continuous improvement of the Group's stability.
· Write the global communications regarding the various major events on the IT infrastructures (freezes, major change postponed, new rule etc.)
· Prepare the minutes of the different meetings you will animate.
· Be actors in the new projects aimed at always better ensuring the stability of the Group's infrastructures.
· Need competencies on creating Service Now dashboards,
· Support the training and use of Twin Solvium, master its operation, and handle the various topics related to this tool.
Contributing Responsibilities
- In addition to the primary responsibility, the candidate should also be able to put multiple hats and contribute to other areas such as Incident and Problem Management as needed.
- These include, contribute to drive, orchestrate and co-ordinate during Major Cross Incident.
- Suggest solutions, teams to onboard, any help during major incident investigations,.
- Be able to produce the trend analysis and data graphs for top unstable applications.
- Assess and create action items and follow up as part of problem tasks.
Technical & Behavioral Competencies
Technical:
- Strong analytical and problem-solving skills
- Proficient in using incident and problem management software
- Knowledge of data analytics tools and techniques
- Strong technical knowledge on IT infrastructure
- Understanding of governance frameworks and risk management principles
- Familiarity with industry best practices and regulatory requirements
Behavioral:
- Excellent communication and stakeholder management
- Strong facilitation and coordination skills
- Ability to synthesise complex technical and business information quickly
- Calm, structured approach under pressure
- Proactive, performance driven and results oriented
- Ability to work under pressure and manage multiple tasks simultaneously.
- Excellent organizational and time management skills
- Strong attention to detail and commitment to quality
- Ability to work collaboratively with cross-functional teams
Specific Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related disciplines
- 7-8+ years experience in IT Change management or operations coordination with proven track record working within banking, financial services or other highly regulated, mission-critical environments
- Certifications such as ITIL (Information Technology Infrastructure Library) or similar are preferred
- Experience in handling incidents with business, regulatory, or customer impact
- Experience in leading post-incident reviews in a controlled, audit-aware environment
- Familiarity with industry-specific regulations and compliance requirements
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- ITIL (Change Management as primary, Incident/Problem management as secondary)
- Dynatrace
- ServiceNow
- AI (LLM)
- Microsoft Suite Office Applications (Word, Excel, PowerPoint etc.)
- Jira/Confluence Wiki/SharePoint
Behavioral Skills:
- Decision Making
- Communication skills - oral & written
- Ability to collaborate / Teamwork
- Ability to deliver / Results driven
Education Level: Bachelor Degree or equivalent
Location: Mumbai/Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
