In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The “Production Security” Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP PARIBAS, it manages all the security solutions.
The SSO team provide identity and access management tooling as a middleware delivery team, supporting authentication and authorisation for both internal and external customers.
Using several standardised frameworks, the team maintains and governs access policies and works to deliver technologies to ensure that the right entities have the appropriate access to technology resources.
The jobholder will be part of multi-geographical (presence in 3 regions and 6 locations) and multi-disciplined team, providing support and project delivery for the SSO and Identity Management platforms in the following topics:
The responsibilities of the SSO IDM Production L2 are as follows:
- Single Sign On Implementation and support
- Platform Support and Maintenance
- Incident and Problem Management
- Change Management
- General
In detail
General
- Perform pre-assigned tasks to accomplish the function responsible for.
- Work cooperatively with the other members of the team.
- Ensure adherence to processes and procedures.
- Request improvement of knowledge (training) when needed.
- Apply own initiative, within the levels of acceptable risk.
- Whenever in doubt, escalate and seek advice and guidance.
- If the nature of the position is user-facing, then all the guidelines and principles of user service mentality and behaviour should be applied.
- Escalate risks / issues to the manager of the team.
- Minimise operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
- Ensure appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.
- Provide a direct contribution to the BNPP operational permanent control framework.
As this is a production support role, focusing across a range of different and mostly cutting-edge technologies, candidates must possess the aptitude and desire to learn.
Single Sign On Implementation and support
- Implement authentication solution for applications.
- Work closely to the client to provide the best solution.
- Resolve incident about authentication.
Platform Support and Maintenance
- Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to Infrastructure layers).
- Pro-actively manage the capacity of production applications.
- Customize production tools (monitoring, deployment, scheduling etc.).
- Provide feedback and propose solutions to management on performance, capacity and design issues.
Incident and Problem Management
- To work with partner teams to conduct analysis of major and critical incidents.
- To identify tactical or strategic improvements that can be introduced to help reduce the number of on-going incidents within the SSO and IDM area.
Change Management
- To work within the change management framework adopted by BNP Paribas to ensure that all changes to the production environment are planned and executed in a controlled manner.
- To take responsibility for the quality of changes within the SSO and IDM environments, ensuring that changes raised are of sufficient standard in terms of technical and planning detail.
- Change preparation and deployment following standard application deployment tools and methodology.
The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential.
As this is a production support role, focusing across a range of different and evolving technologies, candidates must possess the aptitude and desire to learn.
Work conditions: This position provides for standard working conditions in an office and from Monday to Friday.
- On Site Services: From 8:00 to 19:00 schedule to cover in weekly shifts of 8 working hours/day.
- On Call Services: Out of regular schedule, we provide On Call services (out of business hours) to be covered in weekly shifts by team members.
- Public Holidays: Team members must cover all public holidays except 1st January and 25th December (2 persons only in shifts).
The strengths and skills that will help you succeed
Technical Skills essential for the role include, but not limited to:
- Bachelor’s in computer science or equivalent.
- Minimum 3 to 5 years of experience.
- ITIL Foundation certificate will be desirable.
- CA Siteminder Web SSO.
- Autoprovisionning tools such as BMC ControlSA, Sailpoint IdentityIQ, or Forgerock.
- LDAP.
- Application Server : Good exposure in configuring and supporting web technologies such as Tomcat, Apache, nginx, IIS.
- SOA security - SAML / WS-Security.
- Kerberos / SSL/TLS / PKI / GSS-API / SPNEGO.
- IIS/WCF/WIF, WAS security models.
- Infrastructure standards for network load balancers, servers, networks and storage.
- Automation mind-set with experience in using tools like Ansible.
- Scripting skills using Python or shell.
- Proven logical and methodical problem analysis and troubleshooting skills.
- Working with an industry recognised service desk and project management toolset.
- Clear communicator in both written and oral forms.
Technical Skills desirable for the role include:
- oAuth2, OpenIDConnect.
- SQL, Database schema.
- Authentication services for APIs.
- Exposure to Apigee API gateway.
- Knowledge of Process & Quality management, ITIL v2/v3.
- Microsoft Project, Advanced Excel, PowerPoint and Word.
- Knowledge of Atlasian Jira Task Management toolset.
- Previously used ServiceNow as a Service Desk Management product.
- Strong analytical skills.
- Strong attention to detail.
- Structured and methodical mind-set.
- Can do attitude; look at changes as opportunities to improve.
- Team oriented.
- Good interpersonal and communication skills.
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of French and English is required.
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified - Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
** Only selected applications that meet the requirements of the role will be contacted **
