YOUR JOB IN A NUTSHELL
As a Service Reliability Engineer within the IT Agile Production Services (Daily Banking, Payments, Risk & Credits) tribe, you will play a pivotal role in ensuring the stability, performance, and continuous improvement of our critical IT services. Join a dynamic team of 50+ experts based in Brussels HQ (Montagne du Parc), where innovation, collaboration, and operational excellence drive our mission to deliver seamless banking experiences.
AND IN DETAIL
- You will proactively collaborate with development teams to align on Service Level Objectives (SLOs) and performance targets, ensuring end-to-end service reliability for Daily Banking, Payments, and Risk & Credits operations.
- You will monitor, analyze, and mitigate risks in the production environment, using tools like Dynatrace to anticipate impacts on service availability and client experience.
- You will participe to the incident resolution by collaborating with Tribe Incident Managers (TIM) and Local Incident Managers (LIM), ensuring rapid service restoration and minimal disruption for clients.
- You will design and maintain monitoring systems, including dashboards and alerting mechanisms, to measure service health and drive data-backed improvements
- You will champion a culture of quality and continuous improvement, participating in post-incident reviews, change management, and obsolescence planning to enhance system stability.
- You will actively contribute to the SRE COP (Community of Practices) sharing best practices and innovating solutions with peers across the organization.
- You will enjoy a flexible work arrangement, with 50% remote work and a modern office space just 5 minutes from Brussels Central Station, fostering both focus and collaboration.
YOUR TALENTS AND COMPETENCES
- You are a results-driven problem-solver with a keen ability to anticipate operational risks and implement proactive solutions in a fast-paced IT environment.
- You thrive in cross-functional collaboration, combining technical expertise with strong communication skills to influence stakeholders and align teams on reliability goals.
- You have knowledge of IT infrastructure (cloud environments), monitoring tools (e.g., Dynatrace), and Incident/Problem Management platforms (e.g., ServiceNow)—prior expertise is a must.
- You hold a Bachelor’s or university degree (or equivalent experience) in IT, Computer Science, or a related field, with a focus on operational quality, observability, or system reliability.
- You communicate fluently in English (C1) and are proficient in at least one national language (French or Dutch, B2) to engage effectively with local and international teams.
- You embody ownership and accountability, taking initiative to resolve complex issues while balancing client-centricity and technical precision.
- You are adaptable and eager to learn, staying ahead of industry trends in SRE practices, automation, and IT resilience.
WHAT WE HAVE TO OFFER
Sustainability and impact
We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day.
DEVELOPMENT & CAREER PERSPECTIVES
The departments that make up BNP Paribas Fortis cover a wide range of activities. You will therefore have many opportunities for “horizontal” and “vertical” career development.
GOOD PLACE TO WORK
You can become a member of internal networks made up of people who are united around common causes, commitments or passions.
OUR ENGAGEMENT
At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.
If the function is categorized as a banking services provider function (cf. Law of 22 April 2019 establishing an oath and a disciplinary regime for the banking sector), you will also need to provide us with a 'certificate of absence of professional ban' from the FSMA confirming that you are not professionally disqualified.
TEMPTED BY THE CHALLENGE?
A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.
Good luck!
Is this position not for you, but do you know someone who is cut out for this job? Feel free to share it with friends and family!
