About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
At BNP, we are working extensively to streamline the workflows and optimizing Non-IT Service management modules through ServiceNow platform and solutions. This will drive projects more efficiently, cost effectively and proficient delivery
Job Title:
ServiceNow Business Analyst
Date:
16th Dec 2024
Department:
ITG
Location:
Mumbai
Business Line / Function:
ITG Digital Solutions
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
We are looking for ServiceNow business analyst specifically on ITSM and non - ITSM modules. Candidates will be proactively managing various functionalities on multiple ServiceNow modules.
Responsibilities
Direct Responsibilities
1. Understand OOB and customised functionalities for clients using ServiceNow modules.
2. Follow best practices to comply to the quality of work as delivered.
3. Good knowledge of agile framework to drive the projects.
4. Good knowledge of ServiceNow platform and capabilities.
5. Team player and team contributor.
6. Should be open to act as scrum master or QA as per the project's requirements.
7. Track and manage the project progress through agile board and provide regular updates to stakeholders.
8. Good and clear communication to help stakeholders understand the capabilities of ServiceNow platform.
9. Manage backlog and sprints as per the best agile practice.
Contributing Responsibilities
1. Good knowledge of business process used in ServiceNow.
2. Knowledge of ServiceNow platform upgrades and features.
3. Certifications for ServiceNow is a plus point.
4. Certifications in Business Analyst would be preferred.
Technical & Behavioral Competencies
1. Disciplined and punctual.
2. Functionally open to learn and adapt to new things.
Specific Qualifications (if required)
Minimum 3+ years of ServiceNow experience.
Certifications on ServiceNow modules (at least CSA)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Decision Making
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop others & improve their skills
Ability to develop and adapt a process
Ability to set up relevant performance indicators
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
Exposure to non-ITSM modules of ServiceNow added advantage
