About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
The Network Infrastructure and Telecom team is responsible for supervising, monitoring and developing the Networks, Infrastructure and Telecommunication of the regional Hub of BNP Paribas in the India region, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Telecom Team activities plays a major role in the structure of processes that govern decision making around IT investment, client and suppliers relationships, project management.
Job Title:
Senior Voice Engineer
Date:
Dec 2024
Department:
ITIP - Telecom & Datacenter
Location:
Bagmane, Bangalore
Business Line / Function:
Reports to:
(Direct)
Manager – Recording Keeping
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.
Responsibilities
Direct Responsibilities
· Technical Hands-on experience\expertise on Cisco Voice Solution Products Cisco CUCM, Cisco Unity Connection,
· Cisco Voice Gateways (ISR 4K), Cisco UCCX.
· Responsible for IP Telephony L2 & L3 troubleshooting and BAU tasks to be carried out in operations.
· Experience in Session Border Controllers (Oracle SBC) – or AudioCodes\ Ribbons - good to have.
· Strong understating and troubleshooting of SIP Protocols, MGCP \ SCCP protocols.
· Experience in implementing and troubleshooting call routing related issues.
· Troubleshooting call routing and integration issues using CUCM logs, Gateways debugs.
· Responsible and Provide support for Level 1 and Level 2 Incidents and Complex troubleshooting as well as BAU activities.
· Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution
· Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain
· Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure.
· Vulnerability Management and finding remediation in Voice Devices.
· Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
· Proposes solution alternatives, provide impact analysis for any technical changes.
· Translates high level objectives into low level work modules and tasks.
· Good understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP
· Collaborating with Global teams based on the requirements.
· Coordinating with external vendors and partners for issue resolution.
· Design and work on process for efficiency perspective.
Competencies (Technical / Behavioral)
· Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
· Session Border Controllers - Oracle SBC’s , SIP Trunk and Protocols.
· Strong knowledge of Video Servers (Expressway)
· Strong knowledge Video devices (Cisco kit, Room Bar, EQ etc)
· Knowledge of IPC Unigy, Verba and Nice NTR recording
· Technical knowledge of Network and Telecom infrastructure.
· Knowledge on Traffic analysis tools: Solarwinds, Netflow, ZABBIX and Wireshark.
· ITIL and Change Management experience
· SOP creation, OPC, other business supporting documentation.
· Supporting IPC Unigy, Verba and Nice NTR recording
· Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark
· Document preparation and process improvement in BAU.
· Familiarity with Cisco TAC, Other Vendors Support Escalation and debugging.
· Voice Security Certificates knowledge and Its renewal process
Specific Qualifications (if required)
· CCNA (Voice), CCNP (Voice), ITIL V3 Foundation desirable
· Minimum of 8 to 10 years’ experience covering Cisco Voice technologies
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Attention to detail / rigor
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to understand, explain and support change
Ability to manage a project
Ability to set up relevant performance indicators
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
