Senior Large Claims Handler

Job Title: Senior Large Claims Handler

Business Unit: Claims - Greenval 

Contract Type: Permanent 

Location: The Anchorage, 17-19 Sir John Rogersons Quay, Dublin 1 / Hybird 

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation. 
• Client Satisfaction: we believe that our success lies in being the customers' and clients' preferred choice.
• Compliance Culture: we believe in promoting clear rules to foster a strong culture of compliance and ethics 
• Openness: we promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Role:

Greenval Insurance Company DAC is a non-life insurance company and member of BNP Paribas (www.bnpparibas.com), a European leader in banking and financial services that ranks among the world's top 15 banks by market capitalisation. Greenval Insurance offers motor insurance to the customers of other Group members in 21 countries with a target to extend to all EU countries in the coming years.

Greenval Insurance DAC is regulated by Central Bank of Ireland (CBI) and provides Motor Insurance, specifically designed for Motor Fleet of the Arval Group. Arval is a BNPP Group company and is a world-wide provider of full-service multi-brand vehicle leasing.

Greenval outsources its Third Party Claims handling to dedicated Third Party Administrators (TPAs) in each jurisdiction.

The claims team are responsible for all outsourced claim handling, covering outsourced Third-Party Liable claim handling, and oversight of repairs of insured vehicles.

Due to continued growth across Europe, we are looking for a candidate with considerable experience in large loss and bodily injury claims to join our claims team.

Key Responsibilities:

Oversight

•    Handling a portfolio of non-delegated high value claims: approving and directing reserves and strategy on such claims with Third Party Administrators 

•    Maintaining individual reports on all non-delegated large loss claims, documenting accident circumstances, quantum, liability, next actions and other relevant information

•    Documented authorisation of reserve increases and payments, both those done within own authority, and those requiring approval from senior management.

•    Chairing reserving committees, bringing appropriate claims for review and documenting agreed actions with senior management, legal and actuarial input

•    Maintaining a tracker of large loss claims, including information on next actions, court date, settlement meetings, and other relevant information

•    Ensuring all communication with Third Party Administrators is GDPR compliant

•    Preparing quarterly reports for reinsurers, documenting all notifiable claims

•    Preparing individual reports for reinsurers, documenting new claims or significant movement on existing claims

•    Tracking claims where payments exceed retentions, preparing cash calls, tracking and recording cash receipts 

•    conducting audits of third-party administrators

•    Chairing remote file reviews with third party administrators and panel solicitors

•    Continuously monitoring and looking for areas to optimise the performance of Third-party claims administrators.

•    Implementing best practice in each jurisdiction to help to reduce claims costs and optimise efficiency in the claims process.

•    This role requires regular travel to European cities

Audits

•    Carry out claim’s audits, remote and site.

Account Management support

•    Provide documentation for, and participate in, business reviews with Arval entities; with focus on claim cost development, and TPA performance

Qualifications & Experience required for this role:

Requirements:

•    Insurance professional; 

•    5 years’ experience in an non-life insurance environment;

•    Minimum CIP qualification    

•    Minimum of 5 years in a Bodily Injury claims role: specific experience in significant bodily injuries, calculation of future losses and multiple heads of claim, and litigated claims, is essential

•    Knowledge of motor insurance industry in Europe;

•    Excellent analytical and communication skills;

•    Flexible attitude and proactive approach;

•    Strong results and client driven approach; and

•    Willingness to regular travel across Europe.

Skills:

•    Ability to work well in a team and on own inititative;

•    Excellent use of Excel;

•    Ability to streamline and automate processes;

•    Willingness to contribute to multiple projects;

•    Strong capacity to adapt in a multicultural environment; and

•    Knowledge of European Languages is an asset.

Why Work with Us?

• We are the bank for a changing world and aim to build positive change together with our employees
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company - there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made