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Senior Collections Insight Analyst

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Mise à jour le 01.07.2024

Are you a Collection Insights Analyst with experience in reporting to make tactical and strategic changes to increase performance and/or mitigate negative trends?

Job Title: Senior Collections Insights Analyst

Location:  Solihull – Hybrid 2 days office

Hours: Full Time – 12months Contract

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A bit about us: 

At BNP Paribas Personal Finance, we are part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.  

We are here to provide simple consumer finance solutions and we work with many well-known retailers and brands to help their customers responsibly finance their purchases. 

We care about making a positive impact for our colleagues, customers, partners, and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it. 

The Role:

As the Senior Collections Insight Analyst, you will proactively provide insights into Collections performance.

This a critical role to optimising the collections performance with detailed analytics and insights into customer behaviours and agent performance.

Key Responsibilities: 

- An excellent understanding of data and problem-solving is paramount in this varied role as different areas of collections will require different approaches.

- An ability to adapt the way of approaching problems and also balance different competing goals is necessary as often multiple objectives will need to be satisfied in any given solution

- Work cross-functionally, including with Central, to learn/share best practices and develop the tools/skills required to deliver the required analysis

- To deliver all work with a high degree of accuracy and integrity; right first time

- Ensure compliance with all Group and external regulatory requirements.

Skills & Qualification:

Experience of using SAS / SQL, Excel and Python

Experience of data visualisation tools such as Tableau, PHP

Ability to analyse and to write clear summary reports

Could this be you? 

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most. 

What’s in it for you? 

As well as working for a Top Employer UK 2022 and being part of a team that changes customers’ lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy.  There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more.  There are also monthly awards with plenty of opportunities to win vouchers and prizes.  Learn more about what it means to be part of the BNP Paribas Personal Finance team here: BNP Paribas Personal Finance UK - YouTube or click here to learn more about careers at BNP Paribas Personal Finance: Careers (bnpparibas-pf.co.uk).

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.



Découvrez les métiers de BNP Paribas : Commercial et Relation Client

Travailler au sein de la filière Commerciale et Relation Client de BNP Paribas, c’est accompagner ses clientes et clients au quotidien, dans les grands moments de leur vie personnelle ou professionnelle.

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Pourquoi je candidaterais ?

Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?

Parce que je souhaite...

  • Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.

  • Se sentir bien dans son job, c’est avant tout venir travailler comme on est.  C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.

  • Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.

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