About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Job Title:
Operational Client Relationship Management
Date:
2024
Department:
ITO Client Management Ops ISPL
Location:
Bangalore
Business Line / Function:
OCRM
Reports to:
(Direct)
Head of OCRM ISPL
Grade:
(if applicable)
AM
(Functional)
Global Head of OCRM
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Within the CIB ITO Client management of BNP Paribas CIB, the Operational Relationship Management team is owning strategic and long-term relationship with key operational stakeholders of Global Markets (GM) priority clients
· Accountable to build relationships with GM Sponsor, Ops Sponsor/Management and senior client stakeholders. Active and regular client interaction (where possible including face-to-face meetings)
·
The Operational Client Relationship Management Support Team, is a new team and strategically placed in the ISPL organization to support the activities of the Global OCRM Team, develop client relationships for defined GM strategic clients and be ambassadors of client centricity within the growing ISPL platform
Responsibilities
Direct Responsibilities
Relationship Management
• Local relationship management of GM priority clients with India-based operations for deeper and more strategic relationships
• Assist Global OCRM Team with escalations and queries of GM priority clients
• Extension of client coverage to ‘OCRM light’ service to GM regional clients
Client Centricity
• Ambassadors of client centricity and coordination of escalation management for ISPL platform
• Participation in ISPL client forums and initiatives
• Regular KPI production on BNPP performance for GM priority clients
• Functional engagement ownership in line with Global OCRM coverage
Administration
• Global OCRM onshore administrative support of deliverables including regular reporting
• Monthly client meeting pack preparation
• Client ID Card maintenance
• OCRM SharePoint maintenance
• Weekly Functional engagement presentations and dashboards
• Global OCRM Monthly report production
• Weekly Hobart management reporting
Technical & Behavioral Competencies
• 7+ years work experience in Global Markets Ops of which 2+ years in a client facing role
• Excellent professional knowledge of full end-to-end operational processes (pre- and post trade) for Financial Services including but not limited to Trade confirmation/ Settlements, Corporate Actions, Sec Lending Operations, Payments Claims spanning multiple asset classes and products including structured products.
• Strong experience of Financial Institutions and Global Markets products an advantage and ability to apply the knowledge to improve our processes and procedures.
• Knowledge of a variety of available and widely used technologies and vendors used in Global Market Ops. CTM, M2i, Saphyre, Pirum, Equilend, Tradeserv, Symphony etc.
• Ability to influence senior stakeholders within BNPP functions as well as at client level.
• Client focused mind set with excellent communication and relationship management skills
• Excellent coordination, prioritization and multi-tasking skills
· Data visualization and ability to work with large data sets to derive meaningful metrics.
· Excellent power point skills with the ability to convert data/talking points into a presentable format with visual appeal.
· Proven experience working on transformational projects within operations with tangible results.
• Experience of interacting with clients on phone and email and ideally experience of hosting client calls and/or in-person meetings
• Support the local OCRM leads in executing strategy for priority clients
• Experience of compiling and presenting data to clients and/or internal management
• Strong analytical and problem-solving skills
• Clear communicator with ability to convey messages succinctly
· Experience with technology or automation tools a plus
Specific Qualifications (if required)
• 7+ years work experience in Global Markets Ops of which 2+ years in a client facing role
• Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
• Expert in English language (verbal and written)
• Advance knowledge of Microsoft PowerPoint and Excel suite
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Client focused
Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to synthetize / simplify
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
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Education Level:
Master Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
