About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function:
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Job Title:
Operational Client Relationship Management
Date:
03 Oct 2024
Department:
ITO Client Management Ops ISPL
Location:
Mumbai
Business Line / Function:
OCRM
Reports to:
(Direct)
Head of OCRM ISPL
Grade:
(if applicable)
SA (Senior Associate)
(Functional)
Global Head of OCRM
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Within the CIB ITO Client management of BNP Paribas CIB, the Operational Relationship Management team is owning strategic and long-term relationship with key operational stakeholders of Global Markets (GM) priority clients.
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The Operational Client Relationship Management Support Team, is a new team and strategically placed in the ISPL organisation to support the activities of the Global OCRM Team, develop client relationships for defined GM strategic clients and be ambassadors of client centricity within the growing ISPL platform
Responsibilities
Direct Responsibilities
Administration
- Global OCRM onshore administrative support of deliverables including regular reporting.
- Monthly client meeting pack preparation
- OCRM SharePoint maintenance
- Weekly Functional engagement presentations and dashboards
- Develop polished, concise and audience centred PowerPoint presentation.
- Simplify complex data through visualization tools such as graphs, charts and infographics.
- Ready to work in flexible shifts to support Global clients.
Relationship Management
- Provide Operational oversight and guidance to ensure adherence to client services.
- Develop tailored presentations to strengthen client relationships.
- Foster strong partnerships with internal stakeholders.
- Collaborate with sales, Operations, IT & Client development teams to align content specific to scope of OCRM services.
Client Centricity
- Regular KPI production on BNPP performance for GM priority clients
- Functional engagement ownership in line with Global OCRM coverage
- Collaborate with client facing teams to understand client needs, goals and preference.
Technical & Behavioral Competencies
- Producing visually impactful client presentations and senior level presentations relevant across Global Markets.
- Ensure presentations meet the standard visual and brand identity with an attention to detail.
- Create and refine content to ensure clarity, coherence, and alignment with our messaging.
- Incorporate multimedia elements (graphics, videos, animations) to enhance presentations.
- Edit and proofread presentations to ensure accuracy and professionalism.
- Stay updated on design trends and presentation techniques to continuously improve our materials.
- Keen to learn about the trade lifecycle and develop an understanding of post trade processes.
- Ability to work under tight deadlines, collaborate with cross functional teams
- Take ownership of the quality and accuracy of your work, ensuring all materials meet high standards before submission.
- Organized and driven to deliver key projects and initiatives – especially when working to tight deadlines and a range of key stakeholders.
- Ability to work both independently and collaboratively as part of a team.
- Excellent power point skills with the ability to convert data/talking points into a presentable format with visual appeal.
- Excellent coordination, prioritization and multi-tasking skills.
- Data visualization and ability to work with large data sets to derive meaningful metrics.
- Support the local OCRM leads in executing strategy for priority clients.
- Experience of compiling and presenting data to clients and/or internal management
- Clear communicator with ability to convey messages succinctly.
- Advanced proficiency in PowerPoint, Keynote, or Google Slides.
- Maintain data integrity of presentations.
Specific Qualifications (if required)
- 4+ years of presentation support preferably within a financial institution.
- Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
- Expert in English language (verbal and written)
- Understanding of data visualization principles.
- Familiarity with branding and marketing strategies.
- Advance knowledge of Microsoft PowerPoint and Excel suite
- Familiarity with widely used graphic design tools.
- Certification in presentation design or related field (added advantage)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Client focused
Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to synthetize / simplify
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
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Education Level:
Master Degree or equivalent
Experience Level
At least 4 years
Other/Specific Qualifications (if required)
