Messaging L2 Specialist

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The role is expected to support all aspects of the Messaging platform which includes Exchange, MobileIron, IronPort, and Teams, among others.  The primary daily responsibilities are handling user service requests and incidents and addressing any infrastructure issues.  In addition, the role will be required to undertake infrastructure maintenance duties, including patch management and upgrades.  The role will be part of an on-call rotation and therefore will be expected to be available outside of business hours for infrastructure related issues and escalations.

In detail

• Ensure to be proven as good team player to deliver the objectives assigned to the team.
• Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
• Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
• Provide L2 technical support (requests and incidents) to users on Email, Instant Messaging and Mobile Device Management solutions. This includes Microsoft Exchange, Teams, MobileIron, Intune, IronPort, Tivoli Directory Server, FireEye, and Symphony.
• Monitor messaging infrastructures across all regions in BNP Paribas, and apply remediation when an issue is encountered.
• Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures during and outside of business hours.
• Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter. 
• Responsible for having an operational up to date BCP / DR documented and tested.
• Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
• Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
• Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.
• Ensure the coordination and collaboration with Global Head of the relevant functional area.
• Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
• Responsible for controls to be run for as well as the closure of audit points related to the tower.

The strengths and skills that will help you succeed

• 5 or more years of professional experience In complex IT infrastructure enrivonments
• Bachelor’s degree in computer/IT/Software engineering required; advanced degree considered a plus.
• Experience of large organizations (matrix  with local & functional reporting lines

Good knowledge and experience with following systems :

• Exchange On-Prem and Online
• Outlook client
• Teams
• Active directory (core knowledge of AD, GPO, scripting, etc..)
• MobileIron/Intune MDM
• IronPort
• PowerShell scripting

Understanding of core IT infra setup : 

• Wintel systems : Windows Server
• Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
• Storage : NAS/SAN/DAS
• MS DNS, Windows 10/11
• Strong knowledge of ITIL (service delivery).

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2025
• Canada’s Best Diversity Employers 2025
• Women in Governance  – Parity certified -  Platinum certification
• Pride at Work Canada
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***