About the job
- ITTF FRS is the new IT framework encompassing Projects and Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market. ITTF FRS is a new worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. ITTF FRS organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams. ITTF FRS is part of the ITG organization (ITG in Europe and ITO overseas) with threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT)
- Technician Application Support is the level 1 responsible for providing technical and functional support to users of the bank applications
- Usually, this position consists in support to all user's requests from Finance and Risk; incident, problems and change management; coordination with other levels of support
Your Main Activities Are
- Provide support to users of the systems in a timely and efficient manner
- Build and maintain a knowledge base regarding support issues and their resolution
- Build a working knowledge of the systems and business area in order to provide a high level of support
- Processes requests for specific actions (processing, extraction, specific work, etc.)
- Create control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
- Regular dialogue with Production Stakeholders
- Regular dialogue with Project Stakeholders
- Control Integrity and Data availability
- Administrate Finance Systems
- Participate in implementing Project (new systems or new process)
- Ensure the high team standard are respected performing recurrent controls
- Training in support tasks
Profile and Skills to Success
- Business School, Engineer or Master in Information Technology
- Up to 2 years of professional experience in Support or in Project for Financial Systems
- Hands-on experience of systems, interfaces and IT processes investigation
- Knowledge of financial accounting or management accounting processes, standards, controls or systems
- Knowledge of Excel, Mainframe IBM 30XX and JCL
- Fluent in English, verbal and written
- Client Care
- Problem solving and action, and change management oriented
- Able to work in team mode and support other colleagues in a changing perimeter
- Strong analytical skills and capable of getting a general overview of situations and issues
- Good organization skills and commitment to deliver
- Ability to manage multiple responsibilities and duties (support on wide system scope)
- Excellent communication skills and capability to work and interact with various people of different expertise
About the Team
- The SO FRESH Fronting team, located in Madrid, Lisbon and Mumbai, is in charge of Production controls and application support
- Fronting team located in Lisbon is responsible for user support and communication between users
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
· Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas we care about our employees’ wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
· Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
