About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Production ITG - APS Functions is part of BNP Paribas IT Group and is responsible for supporting the IT production environments and activities for Transversal business lines, such as:
Compliance
Finance
Credit Risk
RHG
LEGAL
Job Title:
ITOPS/Production Engineer
Date:
Jan 2025
Department:
Production ITG - APS Functions
Location:
Mumbai
Business Line / Function:
APS Functions
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The main responsibility of Production ITG - APS organization is to provide applications production support services.
Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.
The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:
· Application/Infra Incident Management
· Application/Infra Request Fulfilment
· Application/Infra Change Implementation
· Application/Infra Monitoring
· Application/Infra Automation
· Functional application support
The team is also expected to work closely with their Paris and AMER regions colleagues.
Responsibilities
Direct Responsibilities
Providing technical and functional support:
· Providing technical and functional support
· Managing incidents within the scope
· Guaranteeing the eradication of problems
Implementing monitoring and supervise the application’s technical and functional components:
· Implementing the system and parameters used to monitor its scope
· Monitoring the smooth implementation of processing according to the production plan
· Checking the functional and technical quality of the interfaces / transfers between applications
· Monitoring the condition of the application’s technical components
· Ensure that the application meets its functional requirements and operates as intended
· Checking the proper running of application backups and restoration
Orchestrating and managing the various releases within his/her scope
Creating and enriching the application document framework
Maintaining operating procedures
Create Automation through Gitlab, Ansible, DAIR …
Create and Deploy updates for Obsolescence, patches …
Contributing Responsibilities
· Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation
· Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
· Contribute to continuous improvement actions
Technical & Behavioral Competencies
Primary skillsets:
· Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.
· Operation Excellence on Redhat, Windows servers
· Vulnerability remediation for LINUX servers and Windows servers
· Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup
· Automation of deployment, customization, upgrades and monitoring through DevOps tools
· Strong English communication skills.
Secondary skill sets (good to have):
· Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
· Experience working with ServiceNow Ticket Tool
· Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
· Experience with Kubernetes and containers.
Proven working Experience with the Technology below:
· Configuration management tools: Ansible, Gitlab CI , DAIR
· Script: Shell
· Monitoring: Dynatrace
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Attention to detail / rigor
Ability to deliver / Results driven
Ability to share / pass on knowledge
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Ability to set up relevant performance indicators
Analytical Ability
Ability to develop others & improve their skills
Choose an item.
Education Level:
Master Degree or equivalent
Experience Level
5-8 years
Other/Specific Qualifications (if required)
