IT Vendor Management

About BNP Paribas Group:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas India Solutions:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

 Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

 About Business line/Function :

At PI Germany IT Solutions we provide modern development services and IT products that our consumers can use. This includes Frontend Applications like Web, Mobile or other fat client applications and furthermore, we develop and maintain necessary middleware applications and API products which can be used by internal or external customers.

In addition, we integrate and maintain 3rd party components, products into our solutions and providing additional services to business departments in order to archive the overall business objectives of BNPP PI Germany.

 Job Title:

IT Vendor Manager

Date:

Department:

CIO Office

Location:

Chennai, India

Business Line / Function:

BNPP PI Germany (IT)

Reports to:

(Direct)

Head of IT Vendor & Service Management

Grade: 

(if applicable)

(Functional)

-

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The job owner works within the IT Service Management Team in the context of the management of our partners and suppliers in the field of software / outsourcing. They shall assist in ensuring the timeliness and appropriateness of ongoing contracts and shall help to monitor and evaluate the supplier and its performance.

They acts as the central contact point for the supplier.

Responsibilities

Direct Responsibilities

• Managing supplier relationships (external and intragroup) as a central coordination function

• Management of external service partners providing software directly or as a service and forming part of our system landscape

• Display and launch of optimisation potentials for the quality and technology performance of strategic suppliers

• Monitoring service providers based on indicators and fixed SLAs

• Evaluation of suppliers

• SLA and contract management

• Contract renewals and signatures

• Ensure that all necessary group policies & procedures especially in regards of the purchasing and outsourcing requirements and regulatory requirements are followed 

Contributing Responsibilities

• Work closely with IT/Non-IT Leads with regards to operational issues

• Close cooperation with our legal division, procurement, outsourcing and other risk functions such as BCM, IT Risk, IT Security, Data Protection, etc.

• Additional support with regards to audits, group reporting etc.

Technical & Behavioral Competencies

• Studies or in-depth training with business focus. Additional IT focus beneficial

• Experience in managing strategic service providers and suppliers, preferably in software development and software operation

• Experience in the content of relevant IT contracts

• Negotiations and communication skills

• Good understanding of KPIs, their contexts and derivatives

• Good understanding of the banking and financial services sector and related regulations

• Very good English language skills in word and writin

Specific Qualifications (if required)

• Good communication skills

• Diplomatic skills, strength of enforcement, sovereign appearance

• High resistance to stress

• Analytical thinking

• Proactive principle

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Organizational skills

Decision Making

Ability to collaborate / Teamwork

Ability to develop and adapt a process 

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level: Bachelor Degree or equivalent

Other/Specific Qualifications (if required) At least 5 years