Job Title: IT Continuity Team Lead
Department: ITG CDF
About Business line/Function: ITG is a Group function established in 2019 within ISPL, with a presence in Mumbai and Chennai. We collaborate with various business lines across the Group to provide IT services.
Within IT Group, Informatics Directorate of BNP Paribas, the Cybersecurity & Digital Fraud Department's mission aims to structure, strengthen and harmonize IT risk management and cybersecurity for the overall BNP Paribas Group (approximately 30 entities) and:
· Defining the vision and strategy for IT risk management and cybersecurity, and ensuring the implementation of this strategy within the Group’s operating entities,
· Monitoring the security of the Group's information systems,
· Steering the IT Continuity and Resilience strategy and methodological framework.
The evolving Cyberthreats landscape increases the security risk of financial sector, that leads BNP Paribas to strengthen its Cybersecurity maturity, IT risk management and Operation Resilience.
You will be part of IT Group Cybersecurity & Digital Fraud department In India.
You will play a key role to develop India platform, ensuring core IT Continuity activities are performed by all the entities of the Group in compliance to the Group IT Continuity, Cyber security and IT Risk framework enabling the adequate protection of BNP Paribas.
Position Purpose: As part of the continued development and strengthening of our IT Continuity and Resilience capabilities, we are looking for an experienced IT Continuity & Resilience Team Leader to lead a team composed of two complementary profiles:
· IT Continuity Experts, acting as subject matter experts on IT Continuity and Resilience, providing guidance on complex topics, driving process enhancements, supporting strategic initiatives, and ensuring alignment with regulatory and business requirements
· IT Continuity Analysts, delivering day-to-day IT Continuity operational services, ensuring the execution of continuity processes, monitoring compliance, producing reports, and maintaining data quality.
The Team Leader will be responsible for the day-to-day management and coordination of the team, ensuring effective workload allocation, high-quality service delivery, and continuous development of team capabilities.
Responsibilities
Direct Responsibilities
· Team Leadership and People Management
o The team leader will lead, support, and coordinate a team of IT Continuity Experts and IT Continuity Analysts
o Lead and develop a team of IT Continuity Experts and Analysts, fostering collaboration, knowledge sharing, onboarding, and professional growth.
o Plan, coordinate, and oversee IT Continuity and Resilience activities, ensuring effective resource allocation based on priorities, expertise, and capacity.
o Manage team performance and service delivery, ensuring quality, consistency, timely execution, and adherence to service commitments.
o Monitor operational performance through KPIs and dashboards, identifying risks, issues, dependencies, and ensuring appropriate escalation when required.
o Drive continuous improvement of processes, methodologies, tools, and ways of working to enhance efficiency and resilience.
o Develop trusted partnerships with IT Continuity Officers, Risk and Security teams to capture continuity and resilience requirements, translate them into service specifications, and ensure alignment with business objectives and regulatory expectations.
· Service Center Leadership
o The Team Leader will supervise the operational activities performed by IT Continuity Analysts, including:
o Own and manage the end-to-end IT Continuity service catalogue: ensuring service definition, governance, delivery, performance monitoring, stakeholder engagement, compliance, and continuous improvement in alignment with operational resilience objectives.
o Drive service excellence: continuously improve the experience for existing internal clients, monitor SLA/KPI performance, and proactively identify opportunities to acquire new internal “clients” across the Group.
o Regular reporting: produce monthly/quarterly dashboards for senior leadership (CISO, Risk Committee) capturing all service center activities, and cost optimization metrics.
o Customer advocacy: act as the single point of contact for continuity related requests, coordinate incident response, and ensure that the service remains indispensable and valued for every stakeholder.
· Coordination of IT Continuity Experts (Extended Model – France & India)
o The Team Leader will coordinate and leverage the expertise of IT Continuity Experts in areas including:
o Run activities and Framework enrichment: lead the continual refinement of the Group’s IT Continuity & Backup framework, ensuring it incorporates emerging best practices, new technologies, and regulatory requirements (e.g., DORA, ISO 22301, etc).
o Regulatory integration: embed DORA mandates (digital operational resilience) into policies, controls, and reporting artefacts; verify that all processes are auditable and evidence‑ready.
o Cross‑border collaboration
· Governance and Stakeholder Management
o Act as the main point of contact for the team's activities,
o Maintain effective communication with management, partners, and key stakeholders,
o Prepare and lead operational and governance meetings,
o Provide regular reporting on activities, performance, risks, issues, and key areas of attention,
o Contribute to audits, controls, regulatory assessments, and resilience exercises,
o Build strong relationships with technical, business, risk, and management stakeholders.
Contributing Responsibilities
Technical & Behavioral Competencies
· Significant experience in IT Continuity, IT Resilience, Disaster Recovery, IT Risk, or a related field,
· Previous experience in team leadership, coordination, or people management,
· Strong understanding of IT environments, infrastructure, and technology services,
· Ability to manage both operational activities and complex expert-level topics,
· Strong organizational, prioritization, and coordination skills,
· Proven leadership skills and ability to engage and develop team members,
· Strong analytical, problem-solving, and communication skills,
· Ability to interact effectively with technical, functional, and senior management stakeholders,
· Professional proficiency in English.
· Knowledge of IT Continuity and Resilience standards and regulations, including ISO 22301, DORA, and relevant regulatory requirements,
· Experience with governance, risk, continuity, or workflow management tools such as ServiceNow,
· Experience working in an international environment or managing a Service Center,
· Experience within the banking or financial services industry would be an advantage.
Specific Qualifications:
· Relevant certifications such as CBCP (Certified Business Continuity Professional), CRISC (Certified in Risk and Information Systems Control), or ITIL (Information Technology Infrastructure Library) are highly desirable.
Skills Referential (Required knowledge, skills and abilities)
Transversal Skills:
· Ability to develop and adapt to a process
· Analytical Ability
· Ability to work in a team environment
· Ability to collaborate
Behavioral Skills:
· Ability to synthetize / simplify
· Ability to deliver / Results driven
· Communication skills - oral & written
· Respect for Diversity & Inclusion
Education Level: Bachelor’s degree in computer science, Information Technology, or related field. A master’s degree is preferred with minimum 15 years work experience, minimum 10 years in IT Continuity and minimum 5 years as a team leader.
Location: Bangalore/Chennai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
