Position Purpose
BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients.
You will be joining a Global Market production support team providing an end-to-end application support services for electronic equity trading applications and users. Interacting and working alongside with front office, developers, business analysts, infrastructure teams and external stakeholders. You will be at the fore front of supporting the trading stack and have a high exposure to the Front to Back Business teams on a daily basis within a fast paced dynamic environment.
Responsibilities
This is an application support role within the trading floor that requires the candidate to investigate and resolve user, system & infrastructure generated issues across all the current Production systems in a timely manner, both for local & global users & systems with the aim to always to reduce and manage the impact of system issues affecting the relevant Business Units – Front, Middle & Back Office.
The candidate will also be expected to contribute on the core production management work streams such as stability programs like Automation & Self-Service and Application Resilience. He/she will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives.
The primary duty of the successful candidate is focussed but not limited to supporting local business in Australia. Being part of a regional production support setup, the scope of applications to support may expand according to the business needs and the scope of users to support may expand to the region according to the regional team’s needs.
Key Responsibilities
- Provide L1/L2 support for applications in Equities business.
- Drive an operational environment for front office business applications from daily operational tasks, incident & problem management, change management, ensuring a stable operating environment for the applications.
- Morning and weekend checks – in conjunction with regional teams ensuring system readiness for the start of day and start of week
- Monitoring – use and continual improvement monitoring tools
- Work with counterparts regionally/globally and ensuring there is a common/collective approach to issues/problems
- Relationship Management – build partnership with key stake holders
- DR/BCP Drill – coordinate and participate BCP and DR events
- Stability initiatives and operational excellence within environment
- Assist in the automation of repetitive tasks
- Operate in a ‘follow the sun model’ to ensure issues are resolved
Technical & Behavioral Competencies
Technical
- Bachelor’s degree or equivalent
- Ability to manage application platforms in Linux and Windows environment
Desirable:
- Technologies: FIX Protocol, Linux, Wintel, Perl/Shell scripting, and RMDBS
- Understanding of following Tools: Geneos, Dynatrace, ServiceNow, JIRA, Confluence
- Experience in Agile methodology
Behavioral
- Quick learner, self-starter
- Strong analytical and problem solving skills
- Ability to work both independently and collaboratively with a team
- Excellent interpersonal and communication skills
- Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and longer term (participate in defining fix).
- Understand users’ needs and convert them to technical requirements
- Self-sufficient drive and ability to work round blockers in a sustainable manner
- Work across countries and regions with a broad range of cultures and technical capability
- Good prioritization skills, with the ability to work in a fast paced environment
- Demonstrate perseverance and accountability
