Head of EMEA PMO and Deputy Head of Control Tower-ITSM (#SITP)

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

·         Achievement of Central/Regional Domain Plan – Strategic Objectives

·         Contribution to achievement of Control Tower Strategic Objectives

·         Adherence to budget allocated by Domain Head

·         Meeting defined regional domain objectives as detailed in yearly performance review process

·         Responsible for successful operational delivery of domain services within “home region”

·         Ensure that domain services function performs to contractually agreed service levels regionally.

·         Continuous Improvement meets benchmark level for domain services.

RESPONSIBILITIES

The management responsibilities across the following teams

1.       EMEA exFRUK IT Project Office (PMO) – including management of local projects driven within EMEA territories as well as coordination of global and regional projects across EMEA territories

2.       EMEA IT Production Control Tower - IT Service Management (ITSM)

    Staff Responsibilities

• Responsible for setting periodic goals and objectives with managers/Team leaders as part of Objectives and Appraisal process.
• To do a direct follow-up of team managers with regular face-to-face meetings in addition to the formal yearly appraisal to be done.
• To detect main staff concerns and how they can affect their commitment and mind-set and its potential impact on the service. To look for actions that can solve or mitigate them when possible.
• To ensure everyone in the domain knows & follow the BNPP norms and standards.

Operations

·         Responsible for implementation and daily production of all Services provided by IT Project Office (PMO) and oversight of IT Production Control Tower - Service Management (ITSM)

·         Direct management of the PMO staff in Spain IT Production and an oversight of the ITO Production PMO staff in Portugal and Poland

·         Oversight of Spain IT Production Control Tower, including ITSM operational activities/processes within the region (CIB and ITG) covering all ITSM key processes

·         Responsible of the coordination and completion of IT projects on time within budget and within scope.

·         Required to support core governance activities as defined and agreed with the GDH

·         Required to achieve goals and objectives as approved with the GDH as per the periodic objectives and appraisal process.

·         Reports directly to the Spain Head of Control Tower and PMO

·         Escalation point for issues raised from GDH, Regional CTO and Captive CTO

      Services

·         Accountable of regional Service definition

·         Accountable for continuous improvement of regional processes used within the domain.

·         Accountable for collecting and disseminating best practices from his/her region across other RDHs and relevant impacted groups.

·         Responsible for reviewing and escalating through the appropriate governance channel any non-standard service requests.

·         Responsible for the provision new business requirements and solutions utilising the “internal” domain product catalogue as the basis to select the appropriate technology components.

·         Responsible for providing services as per agreed KPIs within the region with the RTCO and Captive CTO (levels and details of KPIs to be defined)

·         Responsible for maintenance and making any required changes following the change process within the region.

      Technical

• Accountable for technical competence to ensure that the region maintains the necessary level of technical expertise.
• Accountable for organising technical knowledge & capabilities by supporting training needs of regional personnel.

REQUIREMENTS

• Studies

·         Degree in Computer Science highly desirable

·         ITIL Foundation certification highly desirable

·         Project & Program management certification desirable but not mandatory

• Experience

·         At least 5 years experience Managing IT Teams, leading IT Projects within ITIL framework and best practices.

• Languages

·         English: high level

·         French: desirable but not mandatory.

SKILLS

• Technical

·         Management experience (medium to large teams)

·         Expertise on standard methodologies of Service Delivery (ITIL, COBIT)

·         Expert on IT Project Management

·         General Banking Knowledge

·         Functional as well as technical knowledge of the applications used within BNP Paribas

·         Knowledge of the Norms and Standards of the BNP Paribas Group

·         Management of Operational Risk through Permanent Controls and mitigating actions  

·         Agile working methodology

• Transversal & Behavioral

·         Client Focus mind-set

·         Excellent communication skills

·         Collaborative & inclusive mind-set

·         Team building spirit.

·         Experience of delivering strategic priorities within strict timelines.

·         Analytical mind-set

·         Ability to work well under pressure and to manage stress scenarios.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.