Job Title: Senior Support Analyst
Department: GMIT, Booking
About Business line/Function:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Position Purpose:
The role is within GM IT ECOMF2BC BOOKING Application Support group responsible globally for Functional Support of Applications involved in Various layers of Trade Life Cycle in Global Markets. As this is a functional Support Role , focusing across a range of different applications , candidates must possess the aptitude and desire to learn.
Responsibilities
APS team member would be working on standard banking software & in-house applications etc..
The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM IT APS domain.
Direct Responsibilities
Provide support to different issues raised by Middle Office and Back Office using the product for their cases
Provide RCA for different issues related to regulatory and functional breaches in the application
Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Hong Kong and Paris.
Pro-actively manage the capacity of production application BAU Tasks raised by different Clients
As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.
Actively interact with Dev and BA and Technical teams to improve support quality and application by identifying and notifying about potential bugs in the application
Contributing Responsibilities
•The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts.
• Provide feedback and propose solutions to management on performance, regulatory and bugs in the application
Technical & Behavioral Competencies
• Knowledge of Capital Markets business and environments is added Desirable IT Skills
• Basic Understanding of Trade Lifecycle in Capital Market
• Databases – exposure to or skills in Oracle DB
• System administration – Exposure to windows/Linux servers is added advantage.
• Knowledge of tools like Kibana, Splunk is an added Plus
• Knowledge on ITIL Procedures
• Good Verbal and Written Communication Skills
Behavioral Competencies :
- Good verbal and written communication skills
- Good analytical and problem solving skills
- Enthusiastic to work in challenging environment
- Ability to communicate with client & users
Education Level: Bachelor Degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
