Join one of Montreal's Top Employers in 2026. We are a leading international banking institution fully committed to building a more sustainable future.
The position at a glance
The Client Service Officer – is tasked with the following:
Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:
- Providing best in class customer service
- Maintaining the standard of excellence of BNP Paribas
In detail
Follow the internal control framework to ensure reliability and traceability of the work done
- To provide daily servicing tasks with the highest possible level of customer service in mind:
- Offer a positive experience to the client
- Clearly understand client requirements to simplify requests
- Reply to support requests
- Promote “Selfcare” to clients
- To manage customer incidents:
- Identify incidents and send alerts to the clients
- Measure the impact of the incident and communicate them to the client
- Regularly communicate with client until incident resolution
- Prepare post-incident report with action plan where appropriate
- Highlight/escalate recurring incidents with improved “client experience” in mind
- Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
- Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
- Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time
N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8 hours between 8am to 8pm). Availability to work on Canadian and US Holidays and on weekends
The strengths and skills that will help you succeed
While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted
- University degree, preferably Bachelor in Business Administration or IT
- 5 years’ work experience in the field of banking operations/client service
- Professional working proficiency in English,French, language is required
- Spanish and Portuguese - would be considered a strong asset
- Proficient in MS Office (Word, Excel & PPT)
- Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
- Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
- Strong customer service skills
- Basic project management skills
- Highly effective communicator, written and oral, with good interpersonal skills
- Ability to work in a highly autonomous team environment with minimal supervision
- Ability to work with precision in a fast paced environment
- Resourcefulness and creativity
*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English and French language is required.
What’s in it for you
Alongside a competitive compensation, we provide a comprehensive suite of flexible benefits designed to support your health, wellbeing, and long term success:
Health & Wellness – A menu of flexible options for you and your family, including a 24/7 telemedicine service.
Mental Health Support – Up to $5,000 per year for sessions with mental health practitioners, plus unlimited access through our Employee Assistance Program.
Financial Benefits – A defined contribution pension plan and a range of additional financial perks.
Paid Volunteering Days – Take time off to give back to the community.
Learning & Development – Access to high quality training, personal development programs, and clear pathways for internal career progression across our global organization.
Work place flexibility - Hybrid work is available for most roles. You’ll be required in the office at least three days per week, with one of those days being either a Monday or a Friday.
To find out more about our range of benefits, click hre
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
BNP Paribas is committed to fostering a work environment where all employees can feel heard, valued, safe and supported, and can be their authentic selves.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas, the leading bank in the European Union and a major global financial institution, operates in 63 countries and has nearly 178,000 employees. Its mission is to foster a responsible, sustainable economy by financing and advising clients to the highest ethical standards while addressing environmental, regional development, and social inclusion concerns. With over 1,700 employees in Montreal and Toronto, BNP Paribas in Canada strives to develop long-term relationships with its clients by supporting their business strategies and meeting their financing and investment needs, both locally and abroad.
Our certifications and partnerships
· Canada’s Top Employers for Young People 2026
· Montreal’s Top Employers 2026
· Canada’s Best Diversity Employers 2026
· Women in Governance Platinum-Parity Certification
· LinkedIn Top Companies 2024
What you need to know
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
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