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Client Service Manager

Postuler REF: CSM/2019


  Client Service Manager



  • Managing full cycle of clients service (external and internal)
  • Managing effective communication as a two way channel between Hubs and Legacy Locations on a regular basis
  • Creating and present the Monthly Dashboard to senior management
  • Ensuring that due diligence visits and RFPs are fully prepared in advance
  • Ensuring consistent client-IOC governance meetings and follow up all action points across all departments
  • Creating a network and regular interaction with department managers for all teams in all respective locations
  • Being responsible for ensuring a smooth implementation and uptake of the Hobart client system
  • Managing uplifting service program
  • Being part of global and local Client community by coordinating related actions across IOC
  • Support coordination of business partners and clients visits
  • Counterpart for central client services team
  • Ensuring all queries raised by local senior managers are tracked and answered in due time with the quality and attention required by local offices
  • Informing in due time the location management on the progress of all queries
  • Prioritizing the work and conducting investigation with due diligence on all the discrepancies
  • Being an active member of the Governance on Client Services experience initiative within IOC
  • Assisting in rolling out yearly IOC client satisfaction survey
  • Overseeing IOC readiness during Due Diligence and client visits, working with BU heads in providing the right information for RFP’s received from the respective spoke locations
  • Assisting in rolling out yearly IOC client satisfaction survey in Europe


  • At least 5 years of experience in investment banking or securities services

  • A minimum of 3 years’ managerial and client relationship experience

  • University degree (preferably at Economy, banking, finance studies)

  • Strong commercial and presentation skills

  • Advanced negotiation skills

  • Excellent interpersonal, communication and report writing skills

  • Ability to influence others

  • Ability to build collaborative networks as well as effective and long lasting relationships across locations and cultures

  • Change and Project Management skills would be an additional asset

  • Fluency in English is a must, any additional language will be a strong advantage

We offer:

  • Stable employment on the basis of full-time job contract
  • Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
  • Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
  • Opportunities to growth within the organization including 6 Career Paths to choose from
  • Attractive benefits package:
    • private medical care,
    • life insurance,
    • sport card,
    • lunch card,
    • additional benefits to choose from the cafeteria platform (cinema and theatres tickets, online shops vouchers, etc.)
    • co-funding of language courses and many more
  • Prestigious work location near Rondo Daszyńskiego

Candidates meeting the above mentioned requirements and interested in cooperation are asked to e-mail their applications in English (CV).

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.


Please attach the below clause to your application:

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018  (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

Primary Location: PL-MA-WarsawJob Type: Standard / PermanentJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Decision MakingTransversal competency: Analytical Ability