YOUR JOB IN A NUTSHELL
Ready to drive real change? As Chapter Lead – Business Analyst & Process Engineer, you’ll shape the future of the tribe Customer Servicing & Efficiency. Lead with impact, coach high-performing teams, and turn complex challenges into seamless solutions—all while pushing the boundaries of innovation in an agile, tech-driven tribe.
AND IN DETAIL
Our tribe is at the heart of operational excellence, elevating both customer and employee experiences through:
- Frictionless remote interactions
- Intelligent automation
- Streamlined processes
- Cutting-edge fraud protection
By simplifying complexity, building trust, and boosting efficiency, we empower the business to focus on what truly matters: delivering meaningful value.
As part of the Agile impulse organization, our tribe consists of three key clusters:
- Fraud Robotics & Automation Client Servicing (with solutions like ServiceNow, Contact (voice), and Unblu (written channels)).
Do you want to take a leading role in our Agile transformation? If the answer is yes, this could be your next career move.
In this role, you’ll be the trusted guide for your chapter—not as the expert, but as their expert. You’ll:
- Coach and mentor teams to excel in business analysis and process engineering.
- Champion quality while driving innovation and efficiency.
- Structure, organize, and deliver results in a fast-paced agile environment.
- Bridge gaps between strategy and execution, ensuring every process adds value.
YOUR TALENTS AND COMPETENCES
- Proven track record: Minimum 2 years’ experience in a similar role, with a strong background in coaching and mentoring.
- Expertise: understanding of the Business Analyst & Process Engineer role, with a relentless focus on quality.
- Clear communicator: Fluent in Dutch and/or French (oral/written), with professional English as a must. Skilled in giving actionable feedback.
- Agile native: Experienced in agile methodologies and guiding teams through transformation.
- Results-driven: Naturally structured, organized, and focused on impact.
- Innovation mindset: Passionate about improving processes and embracing new ways of working.
WHAT WE HAVE TO OFFER
Sustainability and impact
We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day.
DEVELOPMENT & CAREER PERSPECTIVES
We offer a wide range of training courses, workshops and webinars to choose from depending on your availability, interests and goals.
GOOD PLACE TO WORK
In addition to your remuneration and benefits (meal vouchers, insurance, holidays), we offer flexible salary options, allowing you to convert part of your salary into personalised benefits (phone use, IT equipment, transport, etc.).
OUR ENGAGEMENT
At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.
If the function is categorized as a banking services provider function (cf. Law of 22 April 2019 establishing an oath and a disciplinary regime for the banking sector), you will also need to provide us with a 'certificate of absence of professional ban' from the FSMA confirming that you are not professionally disqualified.
TEMPTED BY THE CHALLENGE?
A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.
Good luck!
Is this position not for you, but do you know someone who is cut out for this job? Feel free to share it with friends and family!
