In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
The Cash Management Technical Officer (CMTO) AVP – is tasked with the following:
Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:
- Providing implementation, training and request Integration of services related to onboarding of new clients
- Act as the team’s general SME and first escalation point for the team perimeter, providing guidance to the team regarding the various products & services covered
- Lead process improvements and drive efficiencies
- Providing best in class customer service with a focus on e-platforms and complex e-banking activity
In detail
Follow the internal control framework to ensure reliability and traceability of the work done
To provide implementation and Integration services related to onboarding of new clients:
- Coordinate cash management client’s implementation process: launch the implementation process that will enable the onboarding of the client and follow its progress until completion
- Acts as the primary escalation point for operational topics, escalated issues and other critical day-to-day topics.
- The incumbent would also directly oversee complex requests/issues raised to the team regarding the various e-Banking services offered, assist with testing files and facilitate updates on any of those.
- Prepare applicable documentation and forms
- Manage training and demos when requested
To provide daily servicing tasks with the highest possible level of customer service in mind:
- Offering a positive experience to the client
- Clearly understand client requirements to simplify requests
- Promote “Selfcare” to clients
- To manage customer incidents:
- Regularly communicate with clients until incident resolution
- Prepare post-incident report with action plan where appropriate
- Highlight/escalate recurring incidents with improved “client experience” in mind
- Manage internal communication to ensure full visibility on issues as required.
- Acts as a subject matter expert on the main activities of the team.
- Maintain expertise on all product lines and systems supported/used by the team
To lead process improvement and drive efficiency:
- Mentor junior staff and contribute to training initiatives
- Act as a subject matter expert and liaise across departments
- Have a continuous improvement culture, encouraging constant improvement within the team by promoting feedback, suggesting enhancements, and recognizing contributions to operational excellence
Maintain expertise in all product lines (Cash & Trade) and systems applicable.
Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
Participation in department meetings and other activities of the bank as well as handling various tasks/projects which may be assigned by manager from time to time
Staff supervision/ Organizational Structure:
- This position does not require staff supervision.
Work conditions:
- The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8am to 4pm 9am to 5pm 10am to 6pm). Availability to work on Canadian and US Holidays and on weekends
The strengths and skills that will help you succeed
TRAINING AND OCCUPATIONAL EXPERIENCE
- University degree, preferably bachelor’s in business administration or IT
- 5 years’ work experience in the field of banking operations/client service
ESSENTIAL SPECIFIC REQUIREMENTS
- Proficient in MS Office (Word, Excel & PPT)
- Deep understanding of Systems Architecture and Electronic Banking Platforms/ERP Systems
- Strong and in-depth knowledge of Cash Management Products (Payment Structures, SWIFT, etc.) with the ability to advise on complex setup, troubleshoot issues
- Working knowledge of Trade finance products (LCs, SBLCs, BGs, etc.)
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply.
- English, French OR English & Spanish OR all 3 . Portuguese would be considered a plus
SKILLS AND BEHAVIOURS
Strong customer service skills
Basic project management skills
Highly effective communicator, written and oral, with good interpersonal skills
Ability to work in a highly autonomous team environment with minimal supervision
Ability to work with precision in a fast-paced environment
Resourcefulness and creativity
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English and French is required.
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2025
- Canada’s Best Diversity Employers 2025
- Women in Governance – Parity certified - Platinum certification
- Pride at Work Canada
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
