We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.
Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.
It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.
CapLink Private Web Portal - Client Service Desk (Senior) Specialist
Requirements:
- Preferably 2 years of experience in banking / financial sector
- University degree
- Fluent working knowledge of English
- Independence in the performance of entrusted tasks;
- Ability to work effectively as a team player & to active listening and persuasion
- Numerate and analytical skills
- Ability to synthetically formulate conclusions
- Excellent organisational & communication skills
- Stress resistance and ability to work under deadlines
- Commitment and creativity in action
- Knowledge of legal acts related to the financial / banking sector
Responsibilities:
- Support on-boarding process, verifying that all the requirements are in place for client & internal & external user setup
- Perform and manage parameterization of the user access management (creation/modification) between NeoLink and CapLink
- Provide technical & analytical service support for Private Capital clients using the web portal
- Perform & Execute users access rights reconciliation / control checks & Monthly KPI’s
- Monitor and answer incoming client queries related to the web portal usage & user set up/access
- Manage operational requests according to local and global procedures to mitigate risks and comply with internal policies and controls
- Direct or consult client’s operational query (contents related) with Operational Team as needed
- Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases
- Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
- Support Client Onboarding members, verifying that all the requirements are in place for client setup
- Participate on CapLink Private release management activities
What we offer:
- Hybrid work mode, 50% working from home within a month
- Equivalent for remote work expenses (120 PLN per month)
- Stable employment in the international company
- Fully paid private medical care for employee
- Pre-paid lunch card
- Employee Pension Plan
- Co-financed Multisport Card
- MyBenefit Cafeteria Platform
- Life insurance
- Car parking availability in the office building
- Trainings and development opportunities
