About BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
About BNP Paribas Solutions Philippines Branch:
Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services, back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Position Purpose:
Private Capital Loan Solutions plays a critical role in the Private Capital team. The role will require technical expertise in processing and reviewing functions with respect to PC Loan Administration services delivered to BNP Paribas client base.
The relevant candidate is responsible for oversighting all the operational aspects of the loan administration from (1) client RFP phase to (2) onboarding and (3) service delivery of the PC team. The position requires extensive private debt market knowledge and robust technical expertise for all middle office and back-office activities. This role will focus on ensuring the qualitative production delivery of the PC Loan Solutions Operation but also supporting Client Line as well as business change projects and business improvements, to ensure a consistent and scalable operating model.
Missions
· To oversee loan operational function
· To manage and monitor team Key Performance through indicators and quality follow-up, incident management / risk management
· To drive revenue growth and identity cross sell opportunities
· To oversee transversal issues, internally and externally, within the bank and with external counterparties
· To represent Private Capital Loan Solutions as senior stakeholder in client/prospect and external meetings
· To be the local escalation point of contact for the client in Loan Administration
· To validate ultimately loan service contractual and service description document from an operational standpoint.
Responsibilities
Direct Responsibilities:
· Be owner of the perimeter under responsibility from management, cost monitoring, human resources budget; operation quality and client focus prospective
o Assess capacity consumption (cost) for new transaction
o Assess any operation challenges and propose solutions
· Set-up a robust governance to follow-up the perimeter under responsibilities
o Regular report for each team
o Frequent and organized team communication
· Manage team members:
o Organize one-to-one team meetings
o Preparing and organizing end of year appraisals, ensuring that the notations/comments are fair and explicit
o Manage planning and resources
· Take proactive initiatives to improve productivity and to decrease costs, including setting up capacity planning and challenging the team(s)
· Be responsible for communication top down and bottom up
o Make sure people under responsibility take part to existing forums and meetings
o Share information from Private Capital management meeting with the teams
o Organize ad hoc communication when needed
· Manage and anticipate human resources need to fit with the quality and productivity expectations
o Manage the recruitments from the business side
o Develop the potential in her/his team, make people evolve in and outside of your own perimeter
· Manage problems when they occur, take necessary decisions, escalating hot topics when necessary, proposing solutions to your management
o Ensure that the control framework is effective and complete as any moment
Contributing Responsibilities
· Participate, review and validate all procedures and checklists
· Ensure and provide operational support to the Private Capital team members in case of operational picks
· Ensure good relationships / communication within the Private Capital department and other departments
· Assist the Head of Private Capital department on complex operational issues and department organization
· Manage transversally, being an example in working transversal issues with other managers or other departments
· Monitor incidents and be responsible for closing incident with corrective and preventive measures
· Make sure that team members are following the procedures and completing the checklists properly and on time
Technical & Behavioral Competencies
Competency
· Client relationship management:
o Demonstrate BNP capabilities / expertise to best answer Asset Managers and Asset Owners needs
o Create and maintain trust with clients with regard to process described in SLA.
· Strong communication skills:
o Able to express her/his messages, both oral and written, in a clear way
o Clearly communicates strategies to all stakeholders
· Analytical skills:
o Review and analyze different aspects related to a topic in a critical manner
o Make appropriate decisions based on the analysis
· Risk management:
o Carries out a risk/benefit analysis before putting operational processes/ controls into practice
o Implement risk-related procedures and BP2S governance
· Operation oversight and organization skills:
o Set priorities and adapt them when needed.
o Initiate and closely monitor progress by coordinating activities and allocating resources efficiently.
o Ensure accuracy and timeliness of the production.
· Risk and compliance:
o Manage operational risk and control framework
o Implement preventive actions to avoid issues
o Ensure regulatory compliance when applicable
· Client focus:
o Achieve internal and external client satisfaction
o Understand clients’ issues and ensure consistent and robust solutions
· Keep up to date:
o with related business
o technical development
o regulatory developments
Managerial skills
· Adopt strategic objectives for the organization and anticipate evolutions (internal and external environments)
· Assist team members to develop their knowledge and competencies
o Stimulate team members to make professional progress by helping them to identify and to use learning opportunities
o Give regular feedback about team members’ performances
o Detect talented people
· Inspire and motivate teams
o Promotes enthusiasm and commitment
o Is a model of good conduct
o Clearly explains her/his actions
o Gives feedback
o Creates team spirit
· Promote BNP Paribas’ vision and values
· Change management
o Initiate, facilitate, manage, and implement organizational changes and business Transformation
· Delegation
o Accomplishes organizational goals by assigning authority and responsibility to the appropriate resources and by providing support and direction
Experience and Specific Qualifications:
· Master’s degree
· Relevant experience (10-15 years) in alternative investment, Management Company, administrator, or audit firm (solely for Private Capital funds).
· Fluent in English; European language (such as French) will be considered as an asset
