Job Title: Assistant Manager - Incidents, Operations Permanent controller, Global Market Operations
Department: Global Markets Operations Control (OPC)
About Business line/Function: ISPL CIB ITO Conduct & Controls
Position Purpose:
Within the BNP Paribas India Solutions Pvt Ltd (“ISPL”) Organization, the OPC (Operational Permanent Control) correspondents for the IT/Operations/Functions/Financial Shared Services perimeters is under the management of the Head of Conduct & Controls and works in close relationship with the relevant Operational Entity (OE) teams.
Main responsibilities is to implement the operational risk management framework and monitor the operational risk related to OE’s activities. Hence, OPC will analyze control results and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations).
OPC will be also responsible for the improvement of the overall internal control mechanisms to ensure compliance with BNPP Group standards.
Responsibilities
Direct Responsibilities
Incident Management
- Alert the management and the control functions, if needed, on major incidents.
- Collect incidents including suspected and attempted fraud cases and input the data (including impacts measurement), and the updates in the Group tool.
- Analyse incidents in a timely manner and define, jointly with the relevant stakeholders, the corrective measures which have to be implemented to mitigate risks.
- Follow-up and / or implement self-identified actions plans elaborated by the first line of defence related to significant historical incidents.
- Execute controls on the incidents collection process, in particular within the cross-check exercise with other databases (particularly with accounting).
- Conduct periodic controls assessments as per the Local Control Plan across all the process areas. Raise any non-compliance, and follow up of the corrective actions until closure.
Risk management
- Advise the status of the control environment. Use findings of control weaknesses to drive risk management and process & control improvement
- Ensure operational risk incidents are properly collected, coordinate the root cause analysis and contribute to the definition of remedial actions.
- Coordinate, manage and follow up of internal and external audit findings and recommendations, including recommendations from governing authorities.
- Ensure tracking of permanent control actions and incident remediation actions to closure.
- Ensure adherence to reporting in all tools (ORUS, 360, Aurora, etc)
- Develop strong relationship with key stakeholders and business partners by addressing issues/concerns in timely manner.
Risk governance
- With the other ITO OPCs, contribute to the risk awareness within ITO and bring into the spotlight key areas of focus/attention
- Lead / Participate in the ISPL Permanent Control Committees and ISPL Internal Control Committee, ensuring clear reporting of control results, incidents, key risks, etc.
- Liaise with the Onshore / Local OPCs and contribute to the risk awareness and bring into the spotlight key areas of focus/attention
- Closely collaborate with LOD2 by attending regular meetings and sharing relevant information
Regulations, Procedures and Code of Conduct
- Ensure that Group procedures requirements are implemented locally, complemented with local specificities (regulations, tools organizations, …)
- Ensure that the procedures designed by the businesses and functions are identified, updated, properly stored and communicated to the relevant stakeholders within the OE
- Ensure respect of the BNPP standards of Code of Conduct
Technical & Behavioral Competencies
Technical :
- A minimum of 7+ years of experience in a similar role (Financial Services, with a Finance, Risk, Operations, Audit and or Business Management background). Experience in Capital Markets is an asset
- University degree or equivalent required Finance, Business, Risk, Audit or similar
- Good knowledge of banking operational products, process flows and controls
- High capacity for advanced analysis, research and synthesis of causal patterns across disparate businesses, functions and geographies
- Exceptional communication skills and ability to manage and influence senior stakeholders
- Ability to build strong working relationships with stakeholders across first and second lines of defense
- Excellent desktop skills – including Excel, Word, PowerPoint and SharePoint
- Change agent with exemplary attitude: - innovative, enthusiastic, rigorous, execution oriented
Behavioral :
- Change agent with exemplary attitude: - innovative, enthusiastic, rigorous, execution oriented
- Strong team skills but comfortable working independently with clear directives
- Highly:
- Skilled multi-tasker with efficient organization skills
- Ethical and control oriented
- Organized and adept at managing competing deliverables
Specific Qualifications (if required)
Skills Referential
Behavioural Skills:
- Ability to collaborate / Teamwork
- Attention to detail / rigor
- Ability to deliver / Results driven
- Communication skills - oral & written
Transversal Skills:
- Analytical Ability
- Ability to understand, explain and support change
- Key Performance Indicators Setting
- Ability to develop and adapt a process
- Ability to develop and adapt a process
Education Level:
Master Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
- 7 – 10 yrs yrs of relevant exp with a proven track record of leadership in complex, large-scale operations.
- Strong expertise in managing diverse portfolios — incl cafeteria, transport, technical setups, and events.
- Proven excellence in operational governance, compliance, internal controls, and audit preparedness.
- Strong financial acumen with experience in managing large budgets and vendor contracts.
- Ability to work in fast-paced, dynamic environments with a focus on employee-centric outcomes.
- Strong attention to detail, especially around metrics, KPIs, compliance dashboards, and reporting for leadership visibility.
- Establish, monitor, and drive operational controls with a strong focus on compliance
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
