About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
Job Title:
Assistant Manager - Client Account Management -AU
Date:
Department:
BSO
Location:
Chennai
Business Line / Function:
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Job summary
Roles & Responsibilities
· Account Managers act as a client Single Point of Contact (“SPOC”) and work with internal departments to ensure that client needs are understood and satisfied.
· Operating as the lead point of contact for any and all matters specific to your accounts in line with Legal & Compliance.
· Building and maintaining strong, long-lasting client relationships.
· Know your clients well by incorporating as a form of cheat sheet and ability to anticipate what your client needs.
· Document the client issues in the log file and provide action plan until the issue is resolved.
· Provide proactive client service by working closely across teams to ensure client issues and needs are communicated and resolved effectively and in a timely manner.
· Strive for improvement in existing/new processes. Recommendation & implement process improvements.
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
· Clearly communicate issue/queries to client and internal team on a timely basis.
· Understand the various functions within the organization.
· Develop & identify areas of improvements to meet client satisfaction.
· Forecast and proactively take measure to make sure client transaction are settled on expected date without any internal team ambiguity.
· Identify opportunities of straight through processing on manual process activities relating to client transaction.
· Assisting with challenging client requests or issue escalations as needed.
· Communicating with clients to understand their needs and explain about the products.
· Resolving complaints and preventing additional issues by improving processes.
· Identify manual tasks which can be streamlined through automation.
· Handling escalations on a timely basis with clear and precise details
· Activity log / performance indicators to be maintained to substantiate the feedback
Knowledge and skills required
¡ Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
¡ Highly motivated, self-starter with the ability to work in pressurized environment
¡ Highly structured and methodical in execution
¡ Clear articulate and concise verbal and written communications
¡ Client Servicing skills with excellent communication and interpersonal skills
¡ Ability to multi-task and prioritize workloads, strong time management skills
¡ Results driven with a strong commitment to completing tasks within deadlines
¡ Ability to understand and resolve or escalate issues quickly
¡ Comfortable dealing with senior individuals and management across functions
¡ Strong knowledge of financial industry with good experience across asset classes
¡ Managing team with positive management
¡ Providing constructive feedback to the team on a continuous basis.
Technical & Behavioral Competencies
Basic knowledge about capital markets and financial instruments.
Good understanding of Settlements, Corporate Actions, Income & Tax.
Creativity and innovations to identify the process improvements
Ability to adapt and handle the situation based scenarios
Specific Qualifications (if required)
Strong accounting and analytical skills
Proficient in MS-office applications and good knowledge on MS-Excel
Ability to work individually and as a team.
