About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function: ARVAL Service Lease
Arval is a car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries worldwide with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.)
Arval IT is the IT department of the company. The IT Production Tribe is a key component of the Arval IT department, focusing on several critical areas to support the company's operations. This tribe is structured into 4 domains :
- Production security domain: Manage the security on Production : Security Monitoring, Advanced Malware Protection, Secure network, Secure Hosting, Security Data Warehouse / Dashboards, DLP Technical, Service Design Validation, Privileged Access Control, Vulnerability Management, Production Security project management, Production Resilience
- Application Production Support domain: This domain operates daily over 200 business applications that make up Arval's information system. The main goal is to ensure the smooth functioning and support of these applications, addressing any issues that arise and implementing improvements as needed.
- Infrastructure Domain: Manage, Deploy and support Arval infrastructure hosted in BNPP Datacenter. Define and Enrich Infrastructure service catalog, anticipate infrastructure capacity planning and integrate security and compliance requirements. The infrastructure domain consists of 4 teams : Network, Digital Working, Windows, Storage&Virtualisation
- Technical Office Domain: contributes to the preparation and validation of Project Architecture Overview (PAO), drives obsolescence, manage Production Cloud competency center and provide technology expertise (ExaCC, Secure Transport…).
Job Title:
Application Support(securiztation)
Date:
01/01/2026
Department:
Arval IT/Production/APS
Location:
Offshore
Business Line / Function:
IT ARVAL APS
Reports to:
(Direct)
ISPL Production manager
Grade:
(if applicable)
N/A
(Functional)
IT APS Manager
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Application Production Support guarantees application production for both technical and functional
support for a given Business Line or Business Line application chain. He/she ensures that the service is
maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc.). In a context of accelerating change, he/she manages the various releases within his/her scope. He/she intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience.
He/she acts as an expert with the ITOps particularly on production and infrastructure requirements.
Responsibilities
Direct Responsibilities
*Providing technical and functional support to users
Providing technical and functional support to users
Managing incidents within the scope of reporting by ensuring that the service is restored as quickly as possible with complete transparency regarding the Business
Line: Referencing, communication, coordination, correction, drafting of PIRs (Post Incident Reviews)
Guaranteeing the eradication of problems
Ensuring the proper management of application access by following the recommendations applicable to its scope
Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
*Implementing monitoring and supervise the application’s technical and functional components
Implementing the system and parameters used to monitor its scope
Monitoring the smooth implementation of processing according to the production plan
Checking the functional and technical quality of the interfaces / transfers between applications
Monitoring the condition of the application’s technical components
Checking the proper running of application backups and restorations
*Orchestrating and managing the various releases within his/her scope
*Creating and enriching the application document framework. Maintaining operating procedures
Drafting and maintaining operating procedures
Drafting and maintaining a technical documentation framework
Participating in the drafting and review of the application user manual provided by the development
teams
Enriching and updating the knowledge base
*Providing analysis and measuring, analysing and improving the performance of the application’s technical and functional components in order to improve the user experience
Analysing and monitoring application performance data (traces, logs, events, etc.) in order to improve service quality and the user experience.
In line with the business requirements, managing the capacity elements of the application
Carrying out data purges in accordance with the business line
*Realising the technical integration of applications based on existing products and services in order to reduce implementation times
Performing technical integration of applications using existing products and services in order to reduce implementation times
Defining and implementing monitoring and facilitating the supervision of services
Scheduling batch processing
Providing expertise to ITOps, notably for production and infrastructure requirements
*Managing functional upgrade requests
Estimating the APS workload for implementing changes
Defining a schedule in conjunction with the various teams (Development, Operation, Business Lines, etc.)
*Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediations
Technical & Behavioral Competencies
Operate autonomously on the applications of the scope. Demonstrate motivation and accountability in daily monitoring, incident resolution.
Actively contribute within a multi-technologies/applications squad, collaborating across disciplines and sharing knowledge to support team goals.
Show proactivity and autonomy in managing your workload, taking ownership of deliverables and continuously seeking improvement opportunities.
Maintain clear and professional communication with business stakeholders, with fluency in English required.
Specific Technical Skills Required for This Role
IT Operating Tools
- Scheduler
- Production Tools : Service Now
- Jira
IT Infrastructure and Technical Tools
- General IT knowledge : Database, systems (Linux, Windows), Network
- IT Languages Shell/Dos
- Production tools : Splunk, Dynatrace
- DevOps tools : Jenkins, Ansible
Finance & Risk Tools
- Datastage minimum knowledge
- BI-Publisher basic knowledge
- • Java/NoSQL & Mongo DB basics
- Database Management minimum knowledge
Methodologies
- ITIL Methodologies (Information Technology Infrastructure Library)
- Scrum Agile
- KPI Management (SLAs on QoS, i.E: Service Now SLAs)
- IT production resiliency procedures: DRP (Disaster Recovery Plan), BCP (Business Continuity Plan)
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Organizational skills
Attention to detail / rigor
Resilience
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
Ability to set up relevant performance indicators
Ability to manage a project
Ability to inspire others & generate people's commitment
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
