Job Title: Production Support Analyst
Department: CIB ITO Markets Plarform
About Business line/Function:
The role is within GM IT E-Commerce Front to Booking Complex Application Production group responsible globally for functional/technical support and project deliveries. ECOMF2BC is responsible for supporting wide range of applications that are used in day-to-day trading activities.
Position Purpose:
The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the e-Commerce applications. The role is centered on application support and requires a wide range of technical skills.
Responsibilities
Direct Responsibilities
Pro-actively monitor, manage, and improve availability and performance of the production environments.
(From presentation and application layers to middleware and databases)
• Provide main coverage in the “Follow the Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, batch scheduling, backups etc.)
•As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn
• Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.
Contributing Responsibilities
•The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts. Since it is a support of global applications, weekend duties and duties on holidays are essential.
• Provide feedback and propose solutions to management on performance, capacity
• Application production support Engg will be responsible to manage application health and investigate application problem. He should be able to coordinate with multiple stakeholders for timely closer of problem.
Technical & Behavioral Competencies
• System administration – Strong experience on WebLogic/Tomcat production support and Application Server.
• Application servers / middleware – Strong knowledge in configuring and supporting the following on WebLogic/Tomcat.
• Networks – Good understanding of network principles and practical knowledge of load balancing technologies, as F5 Big-IP is essential
• Monitoring – Good and practical experience of some of the following preferable: Geneos, Nagios, Grafana and Dynatrace
• Knowledge of tools like Kibana, Splunk, ServiceNow
• Test tools – Practical experience of LoadRunner or Jmeter is desirable.
• Knowledge of Capital Markets business and environments is essential desirable IT Skills
• System administration – Exposure to Windows IIS and Windows server is desirable.
• Languages – Exposure to JAVA applications is a plus
• Databases – Exposure to or skills in SQL Server and Oracle DB
• Schedulers – Exposure to or skills in Dollar universe.
• Understanding of application lifecycle.
• Understanding of 3 tier architecture.
• Readiness to learn multiple technologies and platform
Specific Qualifications:
• Minimum 3 years of experience along with Bachelor's Degree in Engineering or equivalent experience.
• Prior experience in similar domain.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Windows Server with IIS
- WebLogic and Tomcat
- Unix/Linux with shell scripting
- MS SQL and Oracle Database
- Service Now tool and JIRA
- Dynatrace
- Autosys and Doller U
- Jenkins/Ansible
Behavioral Skills:
- Team Player
- Analytical Ability
- Communication
- Decision Making
- Problem Solving Attitude
- Being Persistent and resilient
Education Level: Bachelor Degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
