The role
An exciting opportunity for an experienced Property Manager to join our lettings team in Chelsea.
Responsibilities
• Check all new Tenancy documents have been uploaded to RPS correctly
• Send initial email introducing yourself and check all compliance certificates are valid, electrical or gas safety certificates and instruct where necessary
• Booking pre Tenancy clean and check ins when required
• Liaise with negotiator to conclude outstanding offer details and other tenancy related matters
• Check that initial monies have been received prior to key release, and confirmation received from Contracts Manager that all documents required have been signed by both parties
• Ensure all deals are checked against Tenancy Checklist Form
• Forward Welcome letters to client and tenant
• Complete checklist on RPS, upload bank details, send for approval and upload Tenant details to JMI if requested
• Acting as central contact for landlords, tenants and S&P team members during active tenancies
• Providing excellent customer service to landlords, tenants and internal team members within S&P
• Checking all invoices and authorising for payment within 48 hours of receipt in the office
• Performing property visits using online software during active Tenancies
• Sending visit reports to landlords and managing issues resulting from the visit
• Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
• Arranging and dealing with property maintenance
• Dealing with tenant and client queries regarding property matters
• Accepting and confirming correct notices have been served by both Landlord and Tenant
• Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
• Arranging inventory checkouts and communicate to both Landlord and Tenant.
• Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
• Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
• Organising any renewal of the gas safety certificates and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
• Organising and following up any insurance claim on behalf of the Landlord where necessary
• Check and approve Landlord statements on a daily basis
• Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
• When required, welcoming visitors and dealing with as appropriate
• Attending Lettings and team meetings
• Notifying Head of Tenancy Management of any potential property issues
• Supporting and assist the team on the daily running of another portfolio in the absence of other team members
• Maintaining paperless filing system – ensuring accurate and up to date.
• Keeping databases up to date including RPS
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
Person specification
Qualifications:
• Educated to GCSE level or equivalent as a minimum
Experience
• Experience within a similar role
• A smart appearance and professional approach is essential
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Team Player
• Must possess a composed manner in order to be able to work under pressure and problem solving
• Organised and systematic – ability to prioritise workloads
• Ability to meet deadlines
• An understanding of confidentiality issues and the use of discretion
• Accuracy and attention to detail
• Specified processes and routines, work to a fast-paced environment
• Good working knowledge of IT systems and user knowledge of Aspasia a bonus
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
