Sourcing Support Supervisor - French Speaker

About the job

Your Main Activities Are

• Act as Backup of the Team Leader, by supporting him/her in administrative tasks and the team in terms of organization/priorization of tasks in case of need and supervise the tasks
• Support and Development of Resources within the team performing regular assessment of team members perform and provide regular feedback to them and the Team Leader
• Ensure proper reporting information to the Team leader and manager, regarding the assigned team member's activities
• Advise internal clients on the right use of the solution, including the production of support documentation and training sessions for end users
• Handle complex incident/request management
• Coordinate, track, handle, and manage all customer requests in Ticketing application (Jira; Service Now; other)
• Ensure the correct implementation of the domain processes within the team and participate on the related governance meetings (to be supported by the Team Leader)
• Provide and manage authorisations for each application and user profiles.
• Ensure the production of Permanent Control Level 1 controls with at least satisfactory results
• Ensure proper documentation update

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance, Accounting or Information Technology and Computer Science 
• Up to 2 years of relevant experience in Client Management or from 3 to 4 in Information Technology or Accounting and Finance 
• Proficiency in Microsoft Excel
• Proficiency in Financial Software ERP
• Fluency in English and French
• Finance and Budget - Accounting and BNP Paribas Accounts
• Ability to antecipate business/strategic evolution
• Ability to understand, explain and support change
• Proactivity 
• Attention to detail/rigor
• Communication skills (oral and written)

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.