Private Credit Officer

About the job

• The Portugal Private Credit Center of Expertise team forms part of the wider Loan Solutions team within the Alternative Investors (AI) client line, working in collaboration with the Private Capital teams
• Loan Solutions is engaged in the delivery of product and solutions to asset manager and asset owner clients investing in Private Credit (corporate loans), Infrastructure Debt and Real Estate Debt. The team purpose is the delivery of client solutions and services designed specifically for General Partners investing in private assets, direct loans and broadly syndicated loans in particular.
• The main services delivered by the Portugal Private Credit Center of Excellence team are: 
  • Loan Administration
  • Collateral Administration
  • Middle office services 
  • Depositary function (recork keeping, cash processing) – where relevant 
  • Loan Trade Closing – where relevant
• Primary role focus is the AI client line and client segment, however the team’s coverage also encompasses service delivery for Asset Owners, traditional Asset Managers investing into Private Credit asset classes, and BNPP CIB Global Markets
• The Officer mission is to ensure the service delivery (delivery of results, strong awareness of Risk & quality), according to procedures and SLA in place

Your Main Activities Are

• Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation
• Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check…)
• Analyse and integrate data in the systems while comparing data from different sources ensuring its reliability
• Manage queries, while understanding the different priorities and forward the requests to the respective departments
• Ensure escalation of non solved queries and potential incidents
• Extract reports, gather information and provide information to support the decision process and/or oversight duties
• Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards
• Enroll in training session in order to evolve on relevant topics, and/or cover any upskilling. Training the newcomers, smoothing the onboarding process
• Sharing continuous improvement projects by raising improvement points and contribute to implement them
• Contribute to a good team atmosphere and follow the Group's code of conduct (including Smartworking Policy and Mandatory Trainings)

Profile and Skills to Success

• Bachelor’s degree in Economics, Finance or Accounting 
• Up to 2 years of relevant experience in Banking and Financial Operations
• Fluent (C1-C2) level of English
• Ability to collaborate / teamwork
• Attention to detail / rigor
• Client focused
• Organisational skills
• Critical thinking
• Ability to deliver / results driven
• Skills in Office pack (namely in Excel, PowerPoint and Word)