The role
Accountable to the Chief Operating Officer for leading the delivery of an effective and compliant Facilities Management service to BNP Paribas Real Estate UK through in-house staff, suppliers, and consultants – across hard and soft services – within and across the businesses occupied national office portfolio.
The Head of Corporate Facilities will be responsible for managing the day-to-day activities the of the Corporate Facilities Team and a range of projects impacting the business’ portfolio of offices and will report to the Business’s Property Committee or to its otherwise agreed delegate.
Responsibilities
• Provide best in class customer service to internal customer base.
• Define, set, review, reforecast, operational budgets to ensure they offer value for money.
• Develop, budget, agree and manage capital replacement and planned preventative maintenance programmes.
• Check and approve, where required, operational and capital expenditure against budgets.
• Manage in-house and Agency staff and ensure all people related policies and procedures are followed.
• Proactively maintain regular and effective communication with key stake holders, colleagues in support functions and the wider Real Estate business’ staff working in our office locations.
• Work effectively with a range of specialist consultants to deliver agreed outcomes.
• Undertake regular premises inspections, complete reports, and initiate/progress any required works.
• Plan and manage projects, demonstrating creativity, foresight and judgement that generate tangible benefit for the business.
• Oversee/Manage building fitout, refurbishment improvement projects from start to finish.
• Manage projects which require cross functional co-operation.
• Oversee the procurement of goods and service, following Corporate and REFM procedures and policies,
• Take responsibility for ensuring supplier service delivery and performance against agreed SLA,
• Monitor works conducted/services provided by suppliers,
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E and building fabric related services including, life safety systems, vertical transportation equipment, and public health systems.
• Develop and oversee security and emergency procedures, ensure they are robust and achievable. Provide advice and guidance to offices on the purpose and importance.
• Take an active role in emergency situation resolution.
• Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR and H&S.
• Proactively update and develop as necessary Corporate Facilities processes and procedures.
• Ensure compliance with all statutory legislation in respect of health and safety and the environment.
• Conduct and oversee agreed inspection and audit regimes to ensure the effective delivery of agreed strategy including closure of remedial actions.
• Provide guidance and advise on, and demonstrate leadership in, health and safety risk management to members of BNPPRE staff.
• Oversee/Manage relationships with supply partners involved in H&S management activity in line with agreed SRM processes.
• Oversee/Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards and accreditation, e.g. ISO 14001 and 9001.
• Prepare management reports and provide data for a variety of stakeholder and attend/chair management meetings as required.
Person specification
Qualifications/Key Skills
• Degree or equivalent
• Holder of NEBOSH National General Certificate in Occupational Safety and Health (or equivalent)
• Holder of NEBOSH National Diploma in Occupational Safety & Health or working towards (desirable)
Experience
• Previous experience in a similar role
• Management of in-house and supplier staff
• Management of supplier relationships
• Excellent health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps)
• Experience of managing multi-site environments
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Private medical cover, up to 30 days annual leave (depending on level) + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
