The Role
The primary objective of the role is to ensure that tenant debts are recovered in an effective and timely manner in accordance with client requirements. Majority of the role will consist of Senior Credit Controller duties, with the remainder focused on reporting, and managing a Credit Controller day to day. The ideal candidate will have strong experience in high volume credit control processes. This role sits within a team of 4 people and would suit either an experience Credit Controller looking for a step up, or an established Senior Credit Controller.
The objective of the role is to:
• Ensure demands are raised with purchase order numbers if appropriate, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients’ debt recovery policies;
• Supporting the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE;
• Working with surveyors, clients and other team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures;
• Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance; and
• Assisting in continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation.
People
Effective People leadership is considered critical to the success of the department, to ensuring we attract and retain high performing talent. It is key that this role will:
• Act as a mentor and role model to Credit Controllers in their day to day activities. Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained.
Processes
Processes are seen as essential to the operations of the team, department and wider internal stakeholders. It is key that this role will assist the Credit Control Manager/Assistant Manager to:
• Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met;
• Design and implement the departmental control framework and delegation policy relevant to their areas;
• Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
• Participate in and monitor the effectiveness of controls of activities.
Service Delivery
The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Credit Control function is considered to be market leading. It is key that this role will:
• Work with the management team, the Credit Control Manager/Assistant Manager and other members of Client Finance to improve the efficiency, effectiveness and control of credit control operations;
• Liaise with team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated;
• Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers;
• Ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries;
• Co-ordinate provision of ad hoc and monthly credit control reports and aged debtor analyses;
• Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required;
• Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate;
• Identify and clear unallocated cash;
• Assisting the management team with maintaining appropriate and accurate measures of collection performance; and
• Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible;
Person specification
Essential experience:
• Must be highly numerate and accurate, with a strong attention to detail
• Target driven and solutions-oriented, with ability to produce high level of output
• Experience of working within a credit control / rent collection team within in a property management or similar environment.
• Tenacious, presentable, adaptable, and self-motivated
• Excellent verbal and written communication skills
• Strong understanding of debt collection procedures and an appreciation of data protection issues;
• Committed to the provision of excellent customer service and to meeting deadlines;
• Good skills in Microsoft Office products
• Ability to build strong relationships with client stakeholders
Desirable:
• Qualification or part qualification in credit control and debt management or a related accounting discipline is preferred;
• Understanding of accounting techniques, including sales ledger transactions would be an advantage;
• Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
