YOUR JOB IN A NUTSHELL
At BNP Paribas Fortis, our Tribe CCE-E (Channel & Customer Experience for Enterprises) works side by side with business clients to turn ambitions into reality. IT and business experts collaborate in a trusting, open environment where innovation and job satisfaction thrive. If you are a great listener, a clear communicator, and enjoy helping clients succeed, this could be the role for you.
AND IN DETAIL
As Chapter Lead, you will guide and support a community of Business Analysts, helping them grow and ensuring their expertise makes a real difference across BNP Paribas Fortis.
Your responsibilities
- People development: carry out annual evaluations, guide career growth, coach colleagues, and ensure fair and transparent remuneration.
- Skills building: make sure every team member has the right knowledge and abilities to succeed, with a focus on continuous learning and improvement.
- Community leadership: lead a strong Community of Practice (a professional group that shares knowledge and best practices), keeping collaboration and innovation at the centre.
- Strategy into action: translate the bank’s IT and business strategy into clear goals and day-to-day reality for teams within tribes and squads (cross-functional teams working in an agile way).
- Clear communication: share decisions from strategic and operational levels in an open and transparent manner, ensuring alignment and trust.
- Recruitment and onboarding: select the right profiles as part of workforce planning and provide a smooth and motivating onboarding experience.
- Collaboration: work closely with Tribe Leads, Product Owners, Agile Coaches, Guild Leads, and other partners to guarantee the delivery of high-quality tools and skills.
What makes this role exciting
- You will shape the careers of talented professionals and create an environment where people can truly thrive.
- You will bridge strategy and practice, turning big ideas into tangible results that matter to both clients and colleagues.
- You will foster innovation by leading a dynamic community that shares knowledge and pushes for continuous improvement.
YOUR TALENTS AND COMPETENCES
- Client-focused, always contributing to an excellent customer experience on our digital channels.
- Solid knowledge of digital tools for enterprises, combined with a curiosity for innovation.
- Growth mindset: see feedback as an opportunity to improve, learn, and adapt.
- Collaborative by nature: prefer to convince rather than impose, ask rather than dictate, and empower the team to solve challenges together.
- Expertise in business analysis, or a strong motivation to learn. Experience in commercial development, customer relations, strategy, or marketing is a plus.
- Creative and innovative, with fresh ideas to bring to the table.
- Comfortable with IT, or eager to build up this knowledge.
- Strong people management skills: able to coach, share expertise, and inspire. Skilled at listening, influencing, and creating impact.
- Results-oriented, with a clear focus on achieving goals.
- Confident in leading meetings and guiding discussions.
- Excellent business writing and presentation skills.
- Fluent in Dutch and English, both spoken and written, and able to interact effectively with internal and external stakeholders.
WHAT WE HAVE TO OFFER
SUSTAINABILITY AND IMPACT
We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day.
DEVELOPMENT & CAREER PERSPECTIVES
The departments that make up BNP Paribas Fortis cover a wide range of activities. You will therefore have many opportunities for “horizontal” and “vertical” career development.
GOOD PLACE TO WORK
In addition to your remuneration and benefits (meal vouchers, insurance, holidays), we offer flexible salary options, allowing you to convert part of your salary into personalised benefits (phone use, IT equipment, transport, etc.).
OUR ENGAGEMENT
At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.
TEMPTED BY THE CHALLENGE?
A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.
Good luck!
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