Business Support Soft Services and Catering Contract Manager - Associate

Company purpose:

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.

Our employer promise is built around three pillars:

• Being a great place to work

• Committed to sustainability and having a positive impact

• Being dedicated to the development of our people

Business area

Business Support Services manages the provision of the following services for the CIB offices in the UK and provides support and advice to other UK entities.

Soft and Hard Facilities Management services including catering and Hospitality Services , Management of the Health and safety policies and legal requirements, Operational Environmental Sustainability advice, ISO 14001 programme management and legal compliance, Manned security guarding, budget and financial management, Database management including Expense processing and support via concur, Travel management, Moves and changes provision and other building project management

Job purpose 

Support the Head of Business Support Services in the management of the Facilities Soft Services, Manage the day-to-day outsourced contractors for the provision of Staff Catering and Hospitality services, and the Soft Services i.e. cleaning, waste, mail room, printing, FOH inc conference bookings and switchboard, pest control, landscaping and work space support.

Key responsibilities

•    Manage alongside the Head of Business Support Services the contract responsibility for the Staff Catering & Hospitality for the offices 10 HA, including any contract renegotiations or retenders. This includes the arranging of independent food and safety audits quarterly, visiting competitor sites and catering establishments to discuss and taste new food/menu concepts, participate in menu tastings and networking events outside of work with catering colleagues to discuss food and service-related matters. Ensuring that there are regular review meetings and action plans are recorded and regularly reviewed. 

•    Manage alongside the Head of BSS the overview of the Integrated Facilities Management Services contract for CIB in the UK to ensure that that the soft services are delivered as per the contract requirements. 

•    Review monthly the Actual v Budget status of the GL’s that you are responsible for and attend monthly financial reviews with the finance team.

•    Oversee KPI/SLA’s reviews for FM Soft Services contract and the Catering and Hospitality contract. Ensure that KRIs and KPIs are defined and that regular meetings held with service providers to ensure that all outsourcing is delivered according to the terms laid out in the MSA and SOW.

•    Prepare the annual reforecast and budgets for the GL’s that you are responsible for, working alongside the outsourced contract directors to ensure that all parties are aligned and that they are presented to senior management and submitted to Finance within the relevant timelines.  

•    Attend monthly one to one’s and direct reports meetings with Head of BSS

•    Oversee the monthly hospitality catering recharges and ensuring that all necessary backup documentation are provided and correct coding is used.

•     Prepare all necessary Purchase Orders for purchases in advance, ensuring that the correct cost centre codes and GL are applied. 

•    Working with other providers in maintaining a “clear & tidy” policy in the 10HA basement area.

•    Responsible for auditing and storing of the artwork in the London Campus, including the control checks to ensure that the artwork has not been damaged.

•    Responsible for maintaining the hospitality wine lists, which includes administration of monthly stock takes and the purchasing of wines for both hospitality operations. Attend supplier wine tastings to gain knowledge of new wine vintage’s as well as look for new wines to add to the main wine lists.

•    Work closely with Front of House Reception services to ensure all meeting rooms are maintained to the highest of standards and work with Conference Bookings to maximise the meeting room usage and maintain the diary system ﴾MSS).

•    Oversee the arrangements for large client events taking place on the campus to ensure that the client experience is to the highest possible standards for both FOH and hospitality.

•    Work with colleagues in providing all services across the London Campus in a speedy manner to our “Clients”

•    Responsible for all the Vending services across the campus assisted by the catering supplier.

•    Visit catering and similar exhibitions to further knowledge into new products on the market that could be introduced into the London campus.

•    Ensure any performance issues or concerns with the material outsourced activity are brought to the attention of the head of the business line or function.

•    Ensure that for each outsourcing activity that you are responsible for that there is at least an annual formal, minutes review of the level of service provision with the service provider.

•    Perform controls via Orus as assigned for your area of responsibility.

•    Assist with BSS projects as instructed by the Head of BSS

•    Working with Head of Business Support Services as instructed on a day-to-day basis 

Requirements

•    High level of experience in the management of Outsourced Services Supplier contacts from a client level

•    High Level of Experience in the Catering and FM Industry 

•    Intermediate level of Knowledge of Microsoft Office Software

•    Intermediate level of in the management of Budgeting and Forecasting P&L

•    Excellent customer service experience

•    Keen eye for detail

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

A bit more about why you should join us

1. We’re a great place to work

We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)

We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:

• Generous holiday allowance of at least 26 days (plus bank holidays) – with option to buy and sell holidays.

• Valuable financial plans – a 12% non-contributory pension which has been moved to sustainable investments*, life assurance*, income protection and personal accident insurance.

• Extensive wellbeing and mental health offering – one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.

• Key onsite services and facilities in London – include physiotherapy, nutrition, massage therapy, physiology, mental health first aiders, seasonal flu vaccinations and free onsite fitness centre.

• Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.

* Subject to relevant caps

2. As the eurozone’s largest bank, we are committed to having a positive impact in the world.  

For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.

But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.

3. We believe in our people

We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.

We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally. 

Investing in our people also means we have a collaborative and inclusive culture:

• Direct feedback from our people shows that our internal culture sets us apart from our industry peers.

• Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don’t want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you’d benefit from some adjustments or additional support, please let us know as early in the process as possible.

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