Associate Level 1 / Senior Associate - ECS

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function :

·        ECS team serves as a primary Subject Matter Expert for BNPP’s electronic products on Forex, Rates, Credit and Commodity Derivatives (including on BNPP’s single dealer platform Cortex) and provide high quality support for our electronic Client base, BNPP teams (e-Sales, traders, trader assistant, IT and other support functions such as Credit, Compliance) and Vendors (e.g. third party platforms).

·        Drive successful client integration, manage platform incidents (incl. time critical issues such as off-market trades, timeouts) and effectively coordinate support and resolution while owning client communications.        

Job Title:

Associate/ Senior Associate

Date:

Department:

Front office Support

Location:

Mumbai

Business Line / Function:

GM COO Office, Global Markets

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

-

Directorship / Registration:

NA

Position Purpose

Primary Subject Matter Expert for BNPP’s electronic products on Forex, Rates, Credit and Commodity Derivatives (including on BNPP’s single dealer platform Cortex). Provide support for the electronic Client base, BNPP teams (e-Sales, traders, trader assistant, IT and  support functions such as Credit, Compliance) and Vendors (e.g. third party platforms). Drive client integration, manage platform incidents, effectively coordinate support and resolution while owning client communications. Proactively monitor the status of electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times. Provide client feedback and enhancement requests to Product Management; assist in introduction of new functionality and products onto e-commerce platforms.

Responsibilities

·         As an Electronic Client Solutions Specialist, you will join a passionate team of eFX professionals whose performance is critical to the success of BNPP’s mission of digitization.

·         Subject Matter Expert for BNPP’s electronic products including our award winning trading platform (Cortex FX) and provide 1st class support for our electronic client base.

•            Primary point of contact between BNPP, Clients and Vendors, managing all new and existing relationships and driving successful integrations with the BNPP’s own product suite (FX, Rates, Credit, Commodity Derivatives )

·       Manage platform incidents and effectively coordinate support and resolution  while owning client communications.

·        Proactively monitor the status of electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.

·         Build and maintain strong relationships with internal teams (Sales, Trading, Trading Assistants IT, Credit, Legal) to provide swift resolution of time critical issues (e.g. off-market trades, timeouts)

·         Provide client feedback and enhancement requests to Product Management and assist with the introduction of new functionality and products onto e-commerce platforms

·         Facilitate prospect and client demos serving as a subject matter expert on product features answering technical questions.

• Develop partnerships and maintain strong relationships with various departments, including Sales and Trading teams, Management groups, Client Development, Research, and IT teams
• What we are looking for :

  ·         Understanding of complex client workflows and trade life cycles to ensure a successful and smooth platform and product ‘Go-Live’

  ·         Ideally, knowledge of the FIX protocol (including STP solutions), troubleshooting complex technical issues and pricing queries.

  ·         Ideally, understanding and experience of electronic trading platforms, liquidity management and pricing architecture.

  ·         Excellent communication skills in order to operate across multiple departments’ stakeholders 

  ·         Experience managing and implementing controls and audit processes

  ·         Out-of-the box thinker with a proactive and willingness to learn

Specific Qualifications (if required)

·         4 years of relevant experience working

·        Bachelor’s degree or Master’s degree in Finance,  Business, Technical or similar related field

·         Solid experience working in a multi-cultural team and with internal clients.

·         Understanding of Global Markets and a Commercial mindset

·         Very strong communication & presentation skills both verbal and written

·         Strong experience in Project management

·         Strong analytical and interpersonal skills 

·         Strong organizational skills, very strong attention to detail and ability to adhere to deadlines

·         Global Markets products / processes / systems business knowledge

·         Excellent knowledge of MS office suite; VBA macros are advantage

·         Knowledge of BNPP systems would be a plus

·         Client facing experience in the financial or technology industry 

·         Proficiency in e-trading products and solutions preferably in FX, Rates & Credit business lines

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Critical thinking

Communication skills - oral & written

Attention to detail / rigor; Ability to work under pressure

Transversal Skills: (Please select up to 5 skills)

Good Project Management Skill

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 year

Other/Specific Qualifications (if required)