TA KYC Transformation – Senior Business Change Manager M/F
CONTEXT AND CHALLENGES
As integral part of our Transfer Agent service offering, the investor KYC function secures regulatory compliance for investor “know-your-customer” diligence, whilst onboarding and periodically recertifying the investor records of our traditional UCITS, our Private Capital and Hedge fund clients. This position is for a TA KYC Transformation Senior Business Change Manager role in the context of a transformational project consisting in deploying a dedicated investor lifecycle management platform.
You can document solutions requirements according to internal/external clients’ requirements
You demonstrate suitable skills and experience in designing and configuring workflow management tools
You have solid analytical and problem solving skills.
You combine a large autonomy with the necessary attention to detail.
You are a team player and have a collaborative mindset
The role is Luxembourg based with a global remit, covering all operational project needs across UCITS, Private Capital and Hedge Funds.
Post-project delivery, this role will evolve to become a Platform Expert and be in charge of the maintenance and functional evolution of the investor lifecycle management platform.
The reporting line is towards the Global Head of TA KYC Transformation.
WHAT’S YOUR DAY-TO-DAY MISSION?
- Working within a global project governance, you will play a key role in the work of the operational stream, which includes designing the most optimal TOM (Target Operating Model), a POC (Proof of Concept), an MVP (Minimum Viable Product), and UAT testing. You will be responsible to support the implementation of the platform and the migration of the existing business onto it once the testing phase will have been successfully completed.
- You will be part of the Luxembourg based operational project resources, made of both internal staff and external consultants, in addition to the Poland based internal staff who will work fulltime to ensure we meet our scheduled project delivery.
- You will have the benefit of the project phase to get trained on the investor lifecycle management platform in order to develop your capacity to maintain it and further configure it post MVP phase.
- You will be accountable for the first level support to Operations and the maintenance of the platform in line with the latest Compliance and market guidelines as well as business requirements.
- The key operational priorities include:
- During the project phase
- Participate in the delivery a POC covering key operational requirements to prove out the model
- Together with IT, contribute to the design of an efficient TOM for all types of funds and key jurisdictions incl. client & investor experience
- Participate in the definition of the transition plan to arrive at final TOM
- Provide input to Operations for them to establish / adapt operational procedures (incl. audit, ISAE considerations), control framework, process mapping
- Contribute to deploy an MVP (Minimum Viable Product) for Luxemburg UCITS as first priority and benefit from this roll out to develop competencies on the platform’s configuration
- Actively contribute to the onboarding of a Pilot Client on the MVP version
- Participate in conducting the first TOM iteration (service model, best practices)
- Ensure readiness level in order to support operational BAU teams
- After the MVP go live:
- Provide input and assist in the definition of the platform and change roadmap for TA KYC
- Collect functional requirements from end users and assess configuration needs
- Ensure the maintenance of the configuration of the platform according to internal requirements incl. business and data rules
- Maintain the configuration of the platform in line with regulatory, compliance and market requirements
- Together with Business Change Management and IT teams, perform system, integration data migration testing
- In coordination with Business Change Management and IT teams, perform release management with the vendor and ensure release notes completeness and distribution to end users
- Produce and maintain procedures to support configuration activities in the platform and contribute to maintain procedures in other applications connected to the platform
- Support end users with expert knowledge during training, test phases as well as day to day activity
- Ensure triage defects from internal user prior to sending them to the vendor helpdesk
- Provide early and ongoing feedback to software vendor, especially in case of issues
- Contribute to the definition of a migration plan for existing and new clients
- Propose improvements on a continuous basis to ensure consistency and efficiency of process, as well as improve the end user experience
- Participate and engage with the vendor and their user group to promote changes and ensure alignment with market and vendor’ platform evolution.
ARE YOU OUR FUTURE (JOB TITLE)?
Professional experience and/or degree
University degree or equivalent, in IT or finance / economicsIf relevant, specify the desired.
5 to 10 years’ experience in software configuration (low code), especially lifecycle / workflow management tools.
Experience in application support or technical helpdesk; alternatively as business analyst.
Understanding of compliance/AML KYC in the UCITS and/or Alternative Funds industry, with specific knowledge of local AML/KYC requirements in Luxembourg or any other jurisdictions would be an advantage.
Behavioural skills
- Ability to collaborate / Teamwork
- Attention to Detail/Rigour
- Organisational Skills
- Adaptability
- Communication Skills - Oral & Written
- Critical Thinking
- Creativity & Innovation/Problem Solving
Transversal skills
- Ability to understand, explain and manage change
- Ability to manage a project
- Ability to develop and adapt a process
Technical skills
- Be explicit and focus on core competencies
- Distinguish what is essential vs. nice to have
Language skills
Fluent in English (French, or any other language would be an advantage)
